Hi, I’m
Khimberly Pacubas
Casino Dealer
The Amvel Mansions Condominium Tower 2, Ninoy Aquino Avenue, Brgy. San Dionisio, Paranaque City,
Summary
Experienced Table Games Dealer, 19 years and counting in service. Adhering to rules and regulations to deliver top-quality patron experience. Accurately and efficiently conduct table games, collection and or payment of bets. Personable with superior performance in fast-paced and noisy environments. Passionate about producing fun, exciting atmosphere to garner continued customer loyalty.
Overview
29
years of professional experience
14
years of post-secondary education
Work History
PHILIPPINE AMUSEMENT AND GAMING CORPORATIONManila
CASINO DEALER
09.2004 - Current
Job overview
- Maintained fast, smooth game pace by efficiently handling cards, chips, and money.
- Monitored amounts of players' wins or losses
- Exchanged legal currency for gambling chips.
- Monitored players' behavior for signs of cheating.
- Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Enforced game rules to maintain fair play and avoid disputes.
- Assisted players with placing bets, educating on game rules to increase understanding.
JAGUAR CARS, INC.Makati City
SALES EXECUTIVE
02.2003 - 06.2004
Job overview
- Analyzed past sales data and team performance to develop realistic sales goals.
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Created and implemented successful sales campaigns to drive leads and increase sales.
- Utilized internal lead referral tools to solicit new business opportunities and contacts.
- Developed and implemented account management plans to establish customer satisfaction.
- Negotiated and closed profitable sales with new and existing customers to increase loyalty and retention.
- Developed and presented valuable sales presentations to potential customers to highlight features and benefits of products.
- Contributed to event marketing, sales and brand promotion.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
- Met existing customers to review current services and expand sales opportunities.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Attended monthly sales meetings and sales trainings.
PGA CARS, INC.Mandaluyong City
EXECUTIVE SECRETARY
09.2002 - 02.2003
Job overview
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Produced accurate office files to support executives and boost team productivity.
- Handled confidential information in professional manner.
- Coordinated travel arrangements and bookings for executive staff.
- Collated and distributed agendas and minutes for all executive meetings.
- Screened personal and business calls and directed to appropriate party.
- Updated and maintained confidential databases and records.
- Filed paperwork and organized computer-based information.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
STAR CRUISES LTD.Port Klang
CASINO DEALER
07.2002 - 09.2002
Job overview
- Maintained fast, smooth game pace by efficiently handling dice, chips, money, and cards.
- Computed amounts of players' wins or losses by scanning tickets to calculate amount of money won.
- Exchanged legal currency for gambling chips and coin money.
- Dealt cards in [Type] games and monitored players' behavior for signs of cheating.
- Dealt appropriate number of cards to each player and verify placed bets before starting game.
- Inspected cards and gaming equipment to verify proper functioning and good working order.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Enforced game rules to maintain fair play and avoid disputes.
HONDA CARS KALOOCAN, INC.Kaloocan
SALES EXECUTIVE
12.2000 - 02.2002
Job overview
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Utilized internal lead referral tools to solicit new business opportunities and contacts.
- Negotiated and closed profitable sales with new and existing customers to increase loyalty and retention.
- Developed and implemented account management plans to establish customer satisfaction.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Attended monthly sales meetings and sales trainings.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Stayed current on company offerings and industry trends.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
THE MAKATI PALACE HOTELMakati City
EXECUTIVE SECRETARY
06.2000 - 10.2000
Job overview
- Answered phone calls and email inquiries.
- Organized and updated schedules for the General Manager.
- Produced accurate office files to support executives and boost team productivity.
- Implemented office policies and procedures to facilitate smooth workflow.
- Collated and distributed agendas and minutes for all executive meetings.
- Filed paperwork and organized computer-based information.
- Took notes and dictation at meetings.
BAYAN TELECOMMUNICATIONS, INC.Quezon City
DIRECTORY ASSISTANCE OPERATOR
02.1999 - 07.1999
Job overview
- Helped callers locate specific businesses, residences or public buildings with mapping assistance.
- Accessed number directories to provide relevant information to callers.
- Completed and forwarded forms for listing corrections, incidents and emergency calls to correct personnel.
- Managed high volume of incoming calls from customers, providing outstanding customer service to callers.
- Supported customers by managing calls efficiently while maintaining professionalism and upbeat tone.
- Remained calm and poised in stressful situations, diffusing angry callers and mitigating issues.
- Warmly greeted callers and offered assistance in transferring to appropriate department or employee.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Reviewed customer feedback to determine strategies for improving customer service.
PIZZA HUT - Customer Service CenterQuezon City
CUSTOMER SERVICE REPRESENTATIVE
02.1998 - 02.1999
Job overview
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Handled customer inquiries and suggestions courteously and professionally.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Processed customer service orders promptly to increase customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Promoted available products and services to customers during service, account management, and order calls.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Maintained up-to-date knowledge of product and service changes.
INFOCOM COMMUNICATIONS NETWORK, INC.Pasig City
TELECOMMUNICATOR
05.1997 - 10.1997
Job overview
- Analyzed and interpreted complex data, messages from multiple sources.
- Received calls, encoded dictated messages from users and sent to designated receivers.
- Maintained confidentiality of messages.
POWERPAGEPasig City
MESSAGE HANDLER
02.1996 - 09.1996
Job overview
- Analyzed and interpreted complex data, messages from multiple sources.
- Received calls, encoded dictated messages from users and sent to designated receivers.
- Maintained confidentiality of messages.
GOLDEN PIZZA INC.Quezon City
SERVICE CREW
10.1995 - 02.1996
Job overview
- Calculated totals, processed payments and issued receipts.
- Operated cash registers and POS systems, handling over cash daily.
- Assisted team members with tasks, increasing overall efficiency and achieving improved customer satisfaction.
- Worked front counter, delivery and other areas.
- Prepared products following restaurant, health, and safety standards and procedures.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Became familiar with products to answer questions and make suggestions.
- Took orders, prepared meals, and collected payments.
- Operated cash register to ring up final bill and process various forms of payment.
- Prepared and bagged food for customers.
WENPHIL CORP.Quezon City
SERVICE CREW
05.1995 - 10.1995
Job overview
- Prepared and bagged food for customers.
- Calculated totals, processed payments and issued receipts.
- Operated cash registers and POS systems, handling cash daily.
- Monitored supply inventory and ordered more to maintain smooth and efficient workdays.
- Verified freshness of food and ingredients by checking for quality, keeping track of new and expired items and rotating stock.
- Kept customers and crew areas organized.
- Worked front counter, delivery and other areas.
- Assisted other team members to achieve goals.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Took orders, prepared meals, and collected payments.
- Operated cash register to ring up final bill and process various forms of payment.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Became familiar with products to answer questions and make suggestions.
- Kept all prep areas clean by sweeping, mopping and wiping counters.
- Assisted team members with tasks, increasing overall efficiency and achieving improved customer satisfaction.
- Provided excellent customer service by greeting customers and meeting quality expectations.
MC GEORGE FOOD INDUSTRIESQuezon City
SERVICE CREW
10.1994 - 12.1994
Job overview
- Prepared and bagged food for customers.
- Calculated totals, processed payments and issued receipts.
- Kept all prep areas clean by sweeping, mopping and wiping counters.
- Operated cash registers and POS systems, handling cash daily.
- Kept customers and crew areas organized.
- Monitored supply inventory and ordered more to maintain smooth and efficient workdays.
- Assisted team members with tasks, increasing overall efficiency and achieving improved customer satisfaction.
- Worked front counter, dining and other areas.
- Collaborated with team members to complete orders.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Assisted other team members to achieve goals.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Became familiar with products to answer questions and make suggestions.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Operated cash register to ring up final bill and process various forms of payment.
Education
POLYTECHNIC UNIVERSITY OF THE PHILIPPINES Sta. Mesa, Manila
from BACHELOR IN BROADCAST COMMUNICATION
06.1996 - 03.2000
FAR EASTERN UNIVERSITYManila
from MASS COMMUNICATION
10.1994 - 10.1995
ERNESTO RONDON HIGH SCHOOLProject 6, Quezon City
from High School
06.1989 - 03.1993
AMANCOSILING ELEMENTARY SCHOOLAmancosiling Norte, Bayambang, Pangasinan
from Grade School
06.1983 - 03.1989
Skills
Knowledgeable in table games rules and procedures
Wager management and payment calculation
Game proficiency includes Baccarat, Super 6, Pontoon, Blackjack, Roulette, Stud Poker and Texas Hold'em Poker
Excellent customer service
MS Office operation
Baking
Timeline
CASINO DEALER
PHILIPPINE AMUSEMENT AND GAMING CORPORATION
09.2004 - Current
SALES EXECUTIVE
JAGUAR CARS, INC.
02.2003 - 06.2004
EXECUTIVE SECRETARY
PGA CARS, INC.
09.2002 - 02.2003
CASINO DEALER
STAR CRUISES LTD.
07.2002 - 09.2002
SALES EXECUTIVE
HONDA CARS KALOOCAN, INC.
12.2000 - 02.2002
EXECUTIVE SECRETARY
THE MAKATI PALACE HOTEL
06.2000 - 10.2000
DIRECTORY ASSISTANCE OPERATOR
BAYAN TELECOMMUNICATIONS, INC.
02.1999 - 07.1999
CUSTOMER SERVICE REPRESENTATIVE
PIZZA HUT - Customer Service Center
02.1998 - 02.1999
TELECOMMUNICATOR
INFOCOM COMMUNICATIONS NETWORK, INC.
05.1997 - 10.1997
POLYTECHNIC UNIVERSITY OF THE PHILIPPINES
from BACHELOR IN BROADCAST COMMUNICATION
06.1996 - 03.2000
MESSAGE HANDLER
POWERPAGE
02.1996 - 09.1996
SERVICE CREW
GOLDEN PIZZA INC.
10.1995 - 02.1996
SERVICE CREW
WENPHIL CORP.
05.1995 - 10.1995
SERVICE CREW
MC GEORGE FOOD INDUSTRIES
10.1994 - 12.1994
FAR EASTERN UNIVERSITY
from MASS COMMUNICATION
10.1994 - 10.1995
ERNESTO RONDON HIGH SCHOOL
from High School
06.1989 - 03.1993
AMANCOSILING ELEMENTARY SCHOOL
from Grade School
06.1983 - 03.1989