Kheshia Rosalinda Puig
Cauayan,ISA
Summary
Dynamic Client Service Representative with a proven track record at Banco De Oro-Unibank, excelling in customer support and payment processing. Achieved significant reductions in collection time as an Accounts Receivable Analyst, leveraging strong analytical skills and a customer-focused approach to enhance client satisfaction and operational efficiency.
Finance professional with strong analytical skills and proven track record in managing and optimizing accounts receivable processes. Adept at leveraging financial software to streamline operations, enhance accuracy, and boost collections efficiency. Known for fostering team collaboration and adapting to evolving business needs, ensuring reliable and impactful results. Skilled in data analysis, problem-solving, and maintaining client relationships.
Overview
10
10
years of professional experience
Work History
Client Service Representative
Banco De Oro-Unibank
07.2019 - Current
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Consistently met or exceeded performance metrics while juggling multiple tasks effectively under tight deadlines.
Accounts Receivable Analyst
TAGCHEM DRAGON DISTRIBUTION INC
03.2015 - 06.2019
- Reduced collection time for outstanding invoices by closely monitoring aged accounts and maintaining frequent communication with clients.
- Participated in the month-end close process, ensuring accurate reporting of accounts receivable balances and timely submission of data for financial statements.
- Analyzed aging reports to identify trends and patterns causing missed collections.
- Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
Education
Bachelor of Science - Information and Communication Technology
Isabela State University
Cauayan, Province Of Isabela, Philippines03-2015
Skills
- Customer support
- Payment processing
- Customer focus
- Call center experience
- Data entry
- Computer skills
- Remote office availability
- Microsoft Excel
- Payment negotiations
- Accounts receivable software
- Invoice processing
- Multitasking Abilities
Timeline
Client Service Representative
Banco De Oro-Unibank
07.2019 - Current
Accounts Receivable Analyst
TAGCHEM DRAGON DISTRIBUTION INC
03.2015 - 06.2019
Bachelor of Science - Information and Communication Technology
Isabela State University
Similar Profiles
Sarah Carla CelizSarah Carla Celiz
Bank Manager at Banco De Oro Unibank, Inc.Bank Manager at Banco De Oro Unibank, Inc.
MARIA CRISTINA CENTENOMARIA CRISTINA CENTENO
Client Service Associate/ Bank Teller at Banco De Oro UnibankClient Service Associate/ Bank Teller at Banco De Oro Unibank
MAE ANN RamoMAE ANN Ramo
CLIENT SERVICE ASSOCIATE at BANCO DE ORO UNIBANK, INC.CLIENT SERVICE ASSOCIATE at BANCO DE ORO UNIBANK, INC.
Maraggun, Jacqueline V.Maraggun, Jacqueline V.
Branch Channel Manager at Security Bank CorporationBranch Channel Manager at Security Bank Corporation
ANGEL ATHENA MARTINEZANGEL ATHENA MARTINEZ
Pediatrician at ABC HospitalPediatrician at ABC Hospital