Kherenne Castillo
Guest Experience Specialist
Teresa
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
12
12
years of professional experience
Work History
Roami Messaging Support Specialist
Sextant Stays
02.2022 - Current
Front Office Associate
Hotel Celeste
11.2016 - 06.2028
Customer Service Representative
Hinduja Global Solutions
11.2020 - 01.2022
Front Office Associate
Coro Hotel Makati
10.2019 - 06.2020
Customer Service Team Lead
ZEN Rooms
04.2019 - 10.2019
Customer Service Associate
ZEN Rooms
10.2018 - 04.2019
Front Office Associate
Crown Regency Hotel Makati
03.2016 - 08.2016
Education
Bachelor of Science - Leisure And Tourism Management
Miriam College
Quezon City, Metro Manila, Philippines 05.2001 -
Skills
Knowledge in Hotel, Airline and Travel Agency Operations
Knowledge in PMS (Guesty, Streamline, Opera, IFCA, Harmony, Streamline)
Excellent communication and interpersonal skills
Readily develop rapport with guests
Able to multitask and work in a fast-paced environment
Timeline
Roami Messaging Support Specialist
Sextant Stays
02.2022 - Current
Customer Service Representative
Hinduja Global Solutions
11.2020 - 01.2022
Front Office Associate
Coro Hotel Makati
10.2019 - 06.2020
Customer Service Team Lead
ZEN Rooms
04.2019 - 10.2019
Customer Service Associate
ZEN Rooms
10.2018 - 04.2019
Front Office Associate
Hotel Celeste
11.2016 - 06.2028
Front Office Associate
Crown Regency Hotel Makati
03.2016 - 08.2016
Bachelor of Science - Leisure And Tourism Management
Miriam College
05.2001 -