KHENT L. EGOTE
Cebu City
Summary
To obtain a position as an active employee in a growing, reputable company where I can contribute my proactive attitude, and positive atmosphere to help improve the company and myself.
Overview
11
11
years of professional experience
1
1
Language
Work History
Front Desk Receptionist
Call Pros
10.2023 - Current
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
- Completed new patient registrations in software to create accurate and comprehensive records.
- Provided excellent customer service to create positive experiences and build patient trust.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.
Sales Executive
Unleash Your Team
11.2023 - 05.2024
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
Customer Service Associate
Fusion BPO Services
09.2021 - 09.2023
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
Publishing Consultant
VantEdge Solutions Ph
02.2021 - 08.2021
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Managed client relationships through regular check-ins and updates on project progress.
Outbound Telemarketer
Expertel Solutions
07.2019 - 07.2020
- Cold called over 100-200 potential customers per day to help with marketing efforts and increase sales.
- Increased customer satisfaction by addressing inquiries and resolving issues promptly.
Point of Contact
East-Asia Tech solutions
04.2018 - 05.2019
- Served as the primary point of contact for technical support issues, resolving problems quickly to minimize downtime.
- Served as the primary point of contact for external vendors, fostering strong professional relationships.
Outbound Telemarketer
Executive Boutique/Select VoiceCom
08.2016 - 02.2018
- Increased customer satisfaction by addressing inquiries and resolving issues promptly.
- Utilized CRM software for tracking customer interactions, leading to improved account management.
- Streamlined call scripts by incorporating feedback from clients and colleagues, resulting in better engagement with prospects.
Lead Generation Specialist
Xact Call Corporation
05.2015 - 04.2016
- Utilized data analysis tools to identify trends and patterns in lead behavior, making strategic adjustments to marketing efforts accordingly.
- Implemented a CRM system to streamline lead management processes, resulting in improved organization and increased efficiency.
Education
Bachelor of Science - Mechanical Engineering
University of Cebu
Cebu CitySecondary - undefined
Ramon Duterte Memorial National High School
Cebu City01-2012
Elementary - undefined
Guadalupe Elementary school
Guadalupe, Cebu City01-2008
Skills
Customer service
Guest relations
Front office management
Time management
Listening skills
Administrative support
Data entry
Appointment scheduling
Timeline
Sales Executive
Unleash Your Team
11.2023 - 05.2024
Front Desk Receptionist
Call Pros
10.2023 - Current
Customer Service Associate
Fusion BPO Services
09.2021 - 09.2023
Publishing Consultant
VantEdge Solutions Ph
02.2021 - 08.2021
Outbound Telemarketer
Expertel Solutions
07.2019 - 07.2020
Point of Contact
East-Asia Tech solutions
04.2018 - 05.2019
Outbound Telemarketer
Executive Boutique/Select VoiceCom
08.2016 - 02.2018
Lead Generation Specialist
Xact Call Corporation
05.2015 - 04.2016
Secondary - undefined
Ramon Duterte Memorial National High School
Elementary - undefined
Guadalupe Elementary school
Bachelor of Science - Mechanical Engineering
University of Cebu
PERSONAL INFORMATION
- Birth date: January 04, 1996
- Birthplace: Cebu City
- Age: 30 years old
- Sex: Male
- Civil Status: Single
- Religion: Roman Catholic
- Citizenship: Filipino