Khennelyn V. Eslira
Customer Service Advocate
Blk 34 Lot 92 Hillsview Royale Phase 5 Naic,Cavite
Summary
Highly motivated and creative customer service professional with four years of experience. Excellent reputation for resolving problems and improving customer satisfaction in compliance with company rules and regulations. A friendly and helpful individual who can handle all kinds of situations effectively and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in the industry.
Overview
4
4
years of post-secondary education
4
4
years of professional experience
Work History
Customer Service Advocate
Concentrix
Sta Cruz, Manila
07.2021 - Current
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Supported call center associates by taking on escalated calls, handling complex concerns and achieving customer satisfaction targets.
- Investigated and resolved customer inquiries and complaints quickly.
Customer Service Representative
Alorica
Pasay, METRO MANILA
05.2019 - 04.2021
- Researched issues through identification of similar past problems and recommended most appropriate solution.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Escalated complicated customer account issues to supervisors and help desk workers.
Customer Service Associate
The Results Company, Alaskaland
Pasig, Manila
10.2018 - 04.2019
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
Education
HIGH SCHOOL DIPLOMA -
Emiliano Tria Tirona Memorial National High School
Kawit Cavite 06.2010 - 01.2014
Hotel & Restaurant Servicing -
Asian Caregiving & Technology Education Center
Bacoor CaviteSkills
Excellent multi-tasking skillsundefined
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Try not to become a man of success. Rather become a man of value.
Albert Einstein
Timeline
Customer Service Advocate
Concentrix
07.2021 - Current
Customer Service Representative
Alorica
05.2019 - 04.2021
Customer Service Associate
The Results Company, Alaskaland
10.2018 - 04.2019
HIGH SCHOOL DIPLOMA -
Emiliano Tria Tirona Memorial National High School
06.2010 - 01.2014
Hotel & Restaurant Servicing -
Asian Caregiving & Technology Education Center
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