Khaye Briones
Baguio City, Province Of Benguet
Summary
Dynamic legal professional with a proven track record at Wintersteen Casarez Law Corporation, excelling in file organization and confidentiality. Enhanced case preparation efficiency through digitization and streamlined processes. Recognized for adaptability and critical thinking, delivering exceptional administrative support while maintaining high standards of accuracy and customer service.
Developed strong research and analytical skills in fast-paced legal environment. Skilled in handling complex documentation and ensuring compliance with strict guidelines. Seeking to transition into new field where these transferable skills can add value and drive operational success.
Overview
2
2
years of professional experience
Work History
Legal Clerk
Wintersteen Casarez Law Corporation
11.2023 - Current
- Maintained an up-to-date knowledge of legal terminology and procedures, ensuring accurate categorization and processing of diverse case materials.
- Improved tracking of borrowed files by implementing a check-in/check-out system, minimizing instances of lost or missing documents.
- Increased accessibility of archived files by digitizing older records, streamlining research processes for attorneys and staff alike.
- Streamlined document retrieval process for attorneys, improving case preparation efficiency.
- Maintained confidentiality of sensitive client information by securely handling and storing legal files.
- Expedited intake process for new cases by efficiently organizing incoming legal documents according to established protocols.
- Managed check requests, expense reimbursement requests, invoices and accounts payable and receivable information.
- Managed administrative duties such as filing documents, scheduling meetings and tracking case statuses.
- Reduced document retrieval time by reorganizing the physical filing system, increasing overall productivity within the firm.
Customer Service Representative
Concentrix
01.2023 - 05.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Participated in training programs to enhance product knowledge and customer service skills.
Education
Bachelor of Arts - Psychology
CAP College
Baguio City, Province Of Benguet, Philippines09-2025
High School Diploma -
University of The Cordilleras
Baguio City, Province Of Benguet, Philippines06-2019
Skills
- File organization
- Deadline management
- Legal terminology
- Fast learner
- Administrative support
- Microsoft office, Adobe Acrobat, Canva
- Transcription
- Adaptability and flexibility
- Active listening
- Effective multitasking
- Critical thinking
- Attention to detail
- Time management
- Customer service
Hobbies
Photography: Shows creativity, attention to detail, and technical skills.
Traveling: Shows curiosity, adaptability, and an openness to learning new things.
Knitting/Crocheting: Demonstrates patience, attention to detail, and creativity.
Reading: Highlights intellectual curiosity and continuous learning.
Languages
English
Bilingual or Proficient (C2)
Filipino
Bilingual or Proficient (C2)
Timeline
Legal Clerk
Wintersteen Casarez Law Corporation
11.2023 - Current
Customer Service Representative
Concentrix
01.2023 - 05.2023
Bachelor of Arts - Psychology
CAP College
High School Diploma -
University of The Cordilleras
Similar Profiles
Karina A. RuelasKarina A. Ruelas
Scheduling/Legal Clerk at Wintersteen|Casarez Law CorpScheduling/Legal Clerk at Wintersteen|Casarez Law Corp
Giuseppe GervasiGiuseppe Gervasi
Network Technician at Johnny Casarez Voice and Data TelecommunicationsNetwork Technician at Johnny Casarez Voice and Data Telecommunications
Corissa AndersCorissa Anders
STUDENT TEACHER at Gloria Casarez Elementary SchoolSTUDENT TEACHER at Gloria Casarez Elementary School