Kharlla Galian

Assigned as a Service Leader to the following outlets

• Highstreet Cafe 2016 - 2019
• Bakehouse 2019 - 2020
• In Room Dining 2020 - 2025
• Highstreet Lounge February 10 2025 - present

Tasks:

Managed table turnover rate effectively allowing for more guests served per shift.

Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.

Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.

Enhanced customer satisfaction by efficiently managing waitstaff schedules and ensuring optimal coverage during peak hours.

Assisting in training new waitstaff, ensuring excellent service levels were maintained at all times.

Maintained compliance with consistent adherence to food safety protocols within the workplace.

Improved service delivery times, coordinating seamlessly between kitchen staff and waitstaff.

Balanced multiple tasks simultaneously without sacrificing quality or timeliness of service provided.

Participates in Yearly Shangri-la Food Safety Audit and ISO audit

Participates in Monthly P&L meetings

Adapted quickly to changing circumstances or new information, ensuring seamless continuity of service delivery during unexpected situations.

Balanced staffing levels appropriately according to demand or hotel occupancy or events, optimizing labor costs without sacrificing service quality.

• Provided exceptional service for improved guest experiences and increased repeat business.
• Utilized knowledge of product offerings and promotions to recommend appropriate solutions based on customer requirements.
• Maintained a welcoming environment with attentive assistance to customers'' needs.
• Assisted in training new employees, sharing best practices for exceptional customer service.
• Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
• Greeted customers warmly and pleasantly answered inquiries.

• Greeted guest professionally and provided friendly, knowledgeable assistance.
• Answered phone promptly and manage reservations.
• Kept reception area clean and neat to give guest positive first impression.