KHARL ALVIN CORDERO

• Helping Sales Ops generate quotes for our partners.
• Examining each quote request carefully to identify the appropriate quote process that should be followed.
• Followed all company policies and procedures to deliver quality work.

• Began as an Apprentice primarily focused on helping our Barbers with shampooing, blow drying, and tidying the stations.
• Maintained a clean, organized, and welcoming environment to attract new clients and retain loyal customers.
• Ultimately, I became a Jr. Barber, where I joined the roster for acquiring clients.
• Answered incoming telephone calls and scheduled appointments for clients.
• Styled hair according to customer preferences.
• Managed business customer service, responding to requests and concerns promptly.
• Then was elevated to Manager, primarily overseeing the daily operations of the Barbershop.

• I worked as a sales and customer service representative for a telecommunications company specializing in Pure Fibre.

• I handled plan changes and billing issues for Internet, TV, and home phone services and provided better solutions to meet their needs.

• Presented the best plans or bundles to our new customers who wish to use our services.

• Worked for a Logistic Company called TRANSPLACE.
• Using courier websites to track shipment status and entering the information in Excel
• Make outbound calls to partnered couriers to investigate why shipment got delay.

• Manages post-sale clients and helps them with web design.
• Contacting clients through calls and emails to inform them about their website design and to confirm whether they will activate the initial design created for them or provide any modifications if they have not done so.
• Promote additional products or payment plans that will benefit the client.

• Manages the activation of PSTN and ADSL services, ensuring that they are activated within the Provisioning time frame.
• Making outbound calls to network providers to follow up on customer orders.
• Developed a process improvement plan as well as a training manual for our reconnection process.

• Verifying the information, product, and plans that the customer signed for after speaking with the Sales Department.
• Inform the customer about the timeframe for activating their service
• Provided prompt and accurate responses to all billing dispute inquiries.

• Provide customers with detailed information about services and products
• Make service and product recommendations to meet the needs of customers.
• Handled billing issues and disputes, as well as providing technical support for all Sprint-supported cell phones and wireless devices.