Kharene Joy Gonzales
Dasmarinas, Province Of Cavite
Summary
Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Iqor Philippines
11.2023 - Current
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Customer Service Representative
Teleperformance
08.2022 - 01.2023
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Escalated high-priority cases promptly to ensure rapid response times for critical situations requiring advanced attention or expertise.
Administrative Assistant
Valle Verde Homeowners Association
05.2018 - 12.2019
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Facilitated collaboration within team by organizing regular meetings and tracking project progress.
Education
Bachelor of Science - Psychology
Cavite State University Silang Campus
Silang, Province Of Cavite, Philippines08-2023
Skills
- Customer service
- Active listening
- Critical thinking
- Customer relations
- Problem resolution
- De-escalation techniques
- Building rapport
Timeline
Customer Service Representative
Iqor Philippines
11.2023 - Current
Customer Service Representative
Teleperformance
08.2022 - 01.2023
Administrative Assistant
Valle Verde Homeowners Association
05.2018 - 12.2019
Bachelor of Science - Psychology
Cavite State University Silang Campus
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