Service Now
Kharen Aligarbes
Software Engineer Associate
San Mateo
Summary
Proactive and goal-oriented professional with a strong desire to utilize power and authority skills to positively influence individuals in a supervisory role within a company or organization. Thrives in a fun and enthusiastic work environment with cheerful and organized workspaces. Core values of knowledge and leadership integral to work, committed to leveraging these qualities to drive team success and contribute to organizational growth. Known for reliability, adaptability, and excelling in time management, problem-solving, and learning new skills.
Overview
5
5
years of professional experience
32
32
Certifications
1
1
Language
Work History
Associate Software Engineer
Accenture
12.2021 - 11.2024
- Collaborated with cross-functional teams to develop, test, and deploy high-quality software solutions for clients.
- Participated in sprint planning sessions by estimating task complexity and prioritizing work items.
- Enhanced application performance through optimization of algorithms and data structures.
- Developed well-organized training materials for end-users, enabling seamless adoption of new software features.
- Gathered requirements and performed gap analysis through design workshops with users.
- Authored code fixes and enhancements for inclusion in future code releases and patches.
- Diagnose and resolve hardware and software issues, ensuring optimal performance of systems.
- Provide technical support to customers via email, phone, or remote assistance.
- Use diagnostic tools such as Service Now, AWS, Microsoft Azure and many more and troubleshooting methods to identify the root cause of technical issues.
- Work with cross-functional teams to resolve complex technical issues and implement solutions.
- Monitor systems and servers to ensure they operate efficiently and prevent downtime.
- Create detailed documentation for troubleshooting processes, solutions, and technical specifications.
- Handle complex technical issues that are escalated from the first-line support team.
I.T Technician
Municipality of San Mateo Rizal
02.2021 - 07.2021
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Maintained office PCs, networks and mobile devices.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners and CCTV.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Provided remote technical support, resolving issues quickly without requiring onsite visits whenever possible.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
Internship Trainee
Converge Training and I.T Services
02.2020 - 04.2020
- Learned new materials, processes, and programs quickly.
- Attended training courses to build understanding of processes, techniques, and industry.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Supported departmental tasks to increase understanding of industry processes.
- Promoted positive collaboration among trainees, encouraging teamwork and problem-solving skills.
- Interacted with customers under supervision to support operational objectives.
Education
Highschool -
Cabarrus Catholic College
01.2010 - 01.2014
Bachelor of Science - Computer Engineering
ICCT Colleges Foundation Inc.
Cainta, Province Of Rizal, Philippines 04.2001 -
Skills
Software development lifecycle
Workflows and queries
Front-end frameworks
API design and integration
Troubleshooting
Operational support
Testing and debugging
Software development
Customer support
Amazon web services
Software applications
Client requirements
Build releases
Performance analysis
Cloud computing platforms
Team reporting
New employee mentoring
Oral and written communications
Software development methodologies
Back end development
Design and development
Application support
End user support
System upgrades
Microsoft desktop applications
Systems deployment
Certification
Telecommunication Engineering
Software
Microsoft Azure
Amazon Web Services
GitHub
Microsoft 365 Applications
Visual Studio
Notepad
Git
Microsoft SQL
Timeline
Associate Software Engineer
Accenture
12.2021 - 11.2024
I.T Technician
Municipality of San Mateo Rizal
02.2021 - 07.2021
Internship Trainee
Converge Training and I.T Services
02.2020 - 04.2020
Highschool -
Cabarrus Catholic College
01.2010 - 01.2014
Bachelor of Science - Computer Engineering
ICCT Colleges Foundation Inc.
04.2001 -