Khaled Mondido Nabus
Technical Support Representative
Itogon
Summary
To employ my skills and abilities to be use in my job affiliation at the same time to acquire knowledge and wisdom for my personal development.
Overview
6
6
years of professional experience
Work History
Technical Support Representative
Sitel
02.2020 - 08.2025
- February 2020 - Became Technical Support at LG Account in Foundever.
- November 2020 – Became part of Senior technical support agent for both H&A and HE LOB in LG Electronics.
- February 2020- Top H&A agent as Team Epsilon.
- November 2021 –QOS top performer agent as Team Alan.
- January 2022 – Became part of Recall and Small Appliance technical support on Home Appliance LOB in LG Electronics.
- February 2022 – Became a Mentor or Floor walker for Recall and Home Appliance LOB in LG.
- February 2022 - Top H&A agent as Team Richard.
- May 2022 – Top H&A agent as Team J-May.
- August 2022 – Became part of SDS /Tier 2 technical support on Home Appliance LOB in LG.
- October 2024 to August 2025 became part of back office work directly managing and working with the clients
- Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
- Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.
- Collaborated with team members to share best practices, resulting in improved overall department performance.
- Developed expert knowledge of company products and services to provide accurate information to customers.
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
Education
Bachelor of Science - Architecture
10.2019
High School Diploma -
05.2018
Graduated - undefined
03.2016
Graduated - undefined
03.2013
Skills
Excellent verbal and written English communication Strong understanding of computer hardware and softwareProficiency in networking and troubleshootingPeople-first attitude, problem-solving and personal/professional ethicsCustomer service
Field Exposures
- 10/01/18, Official Kagawad member, Gumatdang, Itogon, Benguet
- 06/01/19, Office Secretary of the Director of Disaster Risk Reduction Department of Baguio City
Organizational Affiliation
- 2018 - present, Kagawad, Sanggunian ng Kabataan, Gumatdang, Itogon Benguet
- 2019 - present, Responder, Provincial Disaster Risk Reduction Management Corporation, Itogon, Benguet
Personal Information
- Age: 25
- Date of Birth: 12/30/99
- Gender: Male
- Marital Status: Single
References
- Richard Mark Garcia, Coach, Foundever-LG, +63 961 784 5554
- Joyce Mong-o Dang-ay, Coach, Foundever-LG, +63 927 767 3624
- Ma-Ann Degawan, Coach, Foundever-LG, +63 977 807 7977
- Mark John Paul Embuido, Learning Specialist, Foundever-LG, +63 956 54 88498
Timeline
Technical Support Representative - Sitel
02.2020 - 08.2025
Saint Louis High School of Antamok - Graduated,
Gumatdang Elementary School - Graduated,
Saint Louis University - Bachelor of Science, Architecture
University of Baguio - High School Diploma,
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