KEZAME ROMANO
BPO Employee
Cebu City
Summary
BPO Professional with more than 5 years of experience interacting with clients having various concerns ranging from their basic due date info to the intricate troubleshooting of their internet connection and computer systems via the various mediums of communication(i.e. Chat, Email, Voice Calls).
Overview
6
6
years of professional experience
Work History
Sales Agent
MCC BPO Inc.
01.2022 - 11.2024
- Assisted call-in customers with questions and orders.
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Enhanced product knowledge through continuous training and professional development opportunities.
- Achieved top performer status within the company due to consistent high sales numbers.
Chat CSR
Continuum Global Solutions Inc.
11.2020 - 12.2021
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
Sales Rep
ACG Outsourcing Inc.
02.2019 - 10.2019
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
Education
Bachelor of Science - Technical Education
Don Bosco Technical School
Cebu City, CebuSkills
Lead Generation
Leadership Experience
I have demonstrated strong leadership skills in managing a business portfolio of clients, vendors, and team members. I have experience in providing guidance and support to staff, setting performance expectations and providing feedback, and addressing issues as they arise.
Communication Skills
As a Customer Service/Technical Support/Chat Support agent, I have honed my communication skills through years of experience in verbal and written communication with clients, vendors, and team members. I have extensive experience in creating and delivering presentations, preparing and responding to business correspondence, and ensuring effective communication throughout the office.
Timeline
Sales Agent
MCC BPO Inc.
01.2022 - 11.2024
Chat CSR
Continuum Global Solutions Inc.
11.2020 - 12.2021
Sales Rep
ACG Outsourcing Inc.
02.2019 - 10.2019
Bachelor of Science - Technical Education
Don Bosco Technical School
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