Keza Rocero Beltran
Tanza
Summary
Seeking a challenging role in a reputable organization that fosters personal and professional development. Eager to leverage and enhance existing skills and knowledge. Dedicated to driving team and organizational success through effective contributions.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Teleperformance Philippines
03.2025 - 04.2026
- Addressed customer service enquires quickly and accurately.
- Managed inbound customer service calls, efficiently resolving queries and complaints to uphold satisfaction levels.
- Assisted customers with product-related questions, feedback and complaints.
- Maximised customer satisfaction by resolving service issues promptly.
- Maintained working knowledge of available products and services for enhanced customer service.
Customer Advocate
Teletech Philippines
Pasay
10.2024 - 02.2025
- Assisted customers by addressing questions and concerns.
- Provided information regarding products and services.
- Processed orders, calculated charges, and managed billing or payments.
- Reviewed customer accounts and implemented necessary changes.
- Handled returns and resolved complaints.
Travel Associate
IGT Technologies Philippines Inc.
12.2022 - 08.2024
- Assisted in managing travel reconciliation processes and addressing client inquiries regarding charges.
- Supported finance and accounting tasks within travel department.
- Arranged travel itineraries for business and leisure clients.
- Identified client needs and preferences related to schedules and costs.
- Coordinated tour packages, excursions, and day trips.
- Calculated total travel expenses.
Collections Agent
IQOR Philippines
03.2021 - 01.2022
- Managed and resolved a broad range of overdue debts for various clients as a Collections Agent at IQOR Philippines.
- Developed and implemented personalized payment plans to accommodate clients' financial abilities while maintaining company revenue targets.
- Maintained a professional and empathetic approach while negotiating with clients, leading to a 20% increase in successful debt recoveries.
Telco Customer service
Alorica
03.2019 - 01.2021
- Assisted customers through phone interactions to troubleshoot issues.
- Collaborated with team members to improve customer service delivery.
- Managed account inquiries related to billing and plan modifications.
Beauty Advisor
Loreal Inc.
03.2017 - 02.2019
- Provided beauty consultations and product recommendations to over 50 clients weekly.
- Supported customer satisfaction and encouraged repeat business through tailored services.
- Assisted in managing inventory and restocking products to enhance store efficiency.
Beauty Consultant
Sichel & Sichel Enterprises
06.2014 - 09.2016
- Conducted personalized skin care consultations, recommending suitable products to customers and boosting customer satisfaction.
- Implemented up-selling techniques to increase sales, resulting in a 15% revenue increase over a six-month period.
- Managed stock levels and inventory to ensure optimum product availability and freshness, reducing waste by 20%.
Sales Staff
Silverwork Inc.
09.2013 - 12.2013
- Facilitated sales and enhanced customer satisfaction as part of the sales team at Silverwork Inc.
- Boosted the company's in-season merchandise sales during tenure through effective promotional strategies.
- Contributed to store operations management, dealing with stock control and customer queries.
Cashier
Cash & Carry
11.2012 - 05.2013
- Processed financial transactions quickly and accurately in a fast-paced retail environment, ensuring a positive checkout experience.
- Assisted customers with inquiries and provided detailed information on products and promotions to enhance customer satisfaction.
- Balanced cash drawers and generated daily sales reports, demonstrating strong attention to detail and financial accountability.
Cashier
Unimart Inc.
03.2012 - 08.2012
- Processed financial transactions quickly and accurately in a fast-paced retail environment, ensuring a positive checkout experience.
- Assisted customers with inquiries and provided detailed information on products and promotions to enhance customer satisfaction.
- Balanced cash drawers and generated daily sales reports, demonstrating strong attention to detail and financial accountability.
Education
Golden Acres National Highschool
las piñas01-2009
Bachelor in Science - Information Technology
Earist Manila
04-2026
Alabang Elementary School
Muntinlupa01-2005
Skills
- Customer service expertise
- Sales management
- Travel coordination
- Financial transaction handling
- Team mentoring and training
Timeline
Customer Service Representative
Teleperformance Philippines
03.2025 - 04.2026
Customer Advocate
Teletech Philippines
10.2024 - 02.2025
Travel Associate
IGT Technologies Philippines Inc.
12.2022 - 08.2024
Collections Agent
IQOR Philippines
03.2021 - 01.2022
Telco Customer service
Alorica
03.2019 - 01.2021
Beauty Advisor
Loreal Inc.
03.2017 - 02.2019
Beauty Consultant
Sichel & Sichel Enterprises
06.2014 - 09.2016
Sales Staff
Silverwork Inc.
09.2013 - 12.2013
Cashier
Cash & Carry
11.2012 - 05.2013
Cashier
Unimart Inc.
03.2012 - 08.2012
Golden Acres National Highschool
Bachelor in Science - Information Technology
Earist Manila
Alabang Elementary School