KEYNNETH GEANS DELA CRUZ
ACCOUNT AND COLLECTION SUPERVISOR
GUINAYANGAN
Summary
Reliable and dedicated individual seeking role as Housekeeper. Possesses strong organizational skills and keen eye for cleanliness, with proven abilities in time management and customer service. Aims to create spotless and welcoming environment for all residents and guests.
Overview
1
1
year of professional experience
5
5
years of post-secondary education
Work History
ACCOUNT AND COLLECTION SUPERVISOR
VGV CONSTRUCTION
GUINAYANGAN QUEZON, PHILIPPINES
02.2024 - Current
- Conducted performance appraisals with employees for career development discussions.
- Facilitated monthly training sessions for enhanced staff performance.
- Organised team resources, resulted in improved project timelines.
- Promoted a safe work environment by enforcing strict adherence to safety regulations.
- Resolved customer complaints promptly, resulted in increased customer satisfaction rates.
- Managed daily operations to increase productivity.
- Enhanced customer satisfaction with timely follow-ups on overdue accounts.
- Prepared detailed reports for management review.
- Monitored team performance, ensuring adherence to company standards.
- Improved team performance by implementing efficient collection procedures.
- Communicated with customers diplomatically and respectfully.
- Calculated debt amounts using financial records.
- Stored customers' information securely to maintain confidentiality.
- Maintained professional tone when corresponding by phone or email.
- Contacted customers to arrange or collect payments.
Housekeeping/Room attendant
Wilserve multipurpose cooperative
Balesin Island, philippines
08.2023 - 11.2023
- Expertly operated cleaning equipment to fulfil time targets.
- Delivered extra linen and toiletries to meet guest needs.
- Enhanced hotel reputation by providing excellent laundry and ironing services.
- Vacuumed and dusted reception areas and walkways.
- Maintained hygiene standards in communal areas, elevating overall guest satisfaction levels.
- Kept inventory of cleaning supplies, ensuring constant availability.
- Contributed to smooth daily operations by timely reporting any maintenance issues noticed during cleaning tasks.
- Managed waste disposal efficiently, promoting an eco-friendly image of the hotel.
- Sanitised bathrooms to uphold strict hygiene and infection control procedures.
- Welcomed guests, answered questions and anticipated service needs, maintaining excellent customer satisfaction.
- Prioritised tasks to consistently meet room readiness upon guest check-in.
- Coordinated with front desk staff for efficient room allocation and preparation.
- Managed lost property cases effectively by following proper procedures; enhanced trust factor among guests.
- Restocked amenities promptly, ensuring availability at all times.
Education
Bachelor of Business Administration - Marketing
Calauag Central College
Calauag, Quezon 06.2018 - 07.2023
Skills
Scheduling coordination
Staff scheduling
Customer services excellence
Health and Safety regulations
Task prioritisation
Problem analysis
Room dusting
Tailored customer service
Customer service-oriented
Stock replenishment
Deep cleaning techniques
Efficient Room turnover
Room sweeping
Minor repairs
Compliance with hotel policies
Quality Control
Use of cleaning chemicals
Room security
Floor mopping
Lost and found management
Room preparation
Knowledge of hygiene standards
Professional attitude
Timeline
ACCOUNT AND COLLECTION SUPERVISOR
VGV CONSTRUCTION
02.2024 - Current
Housekeeping/Room attendant
Wilserve multipurpose cooperative
08.2023 - 11.2023
Bachelor of Business Administration - Marketing
Calauag Central College
06.2018 - 07.2023