KEYLIGHT LORDEAN R. MANGUBAT
Cebu City
Summary
Possess friendly and outgoing personality, well-suited for engaging with clients and maintaining positive relationships. Familiar with customer service principles and proficient in using CRM software to manage schedules and appointments. Capable of driving client satisfaction and optimizing appointment-setting processes.
Developed exceptional communication and organizational skills in customer-focused environment, seeking to transition into new field. Demonstrated ability to manage client interactions and maintain detailed records using CRM software. Focused on leveraging these skills to contribute to dynamic and collaborative team.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Appointment Setter
Henrys Pro
09.2023 - 12.2024
- Set appointments with salespeople and potential customers.
- Answered phone calls and answered questions from potential customers.
- Scheduled follow up calls with potential customers to gain interest in scheduling appointments.
- Provided potential customers with information about upcoming promotions and events to acquire interest in scheduling appointment.
- Used CRM software to accurately track progress on appointment setting goals and analyze trends for continuous improvement.
- Reduced appointment cancellations by consistently confirming dates and times with clients via phone calls and emails.
- Developed strong rapport-building skills through daily interaction with diverse clientele over the phone.
Technical Support Representative
Qualfon Philippines, Inc.
03.2023 - 07.2023
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Documented customer interactions in detail within the case management system, ensuring comprehensive records were maintained for future reference.
- Used ticketing systems to manage and process support actions and requests.
- Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.
- Managed high levels of call flow and responded to technical support needs.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
Technician
Smart Nexus Systems Inc.
07.2022 - 01.2023
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Conducted root cause analyses for recurring technical issues, minimizing future disruptions.
- Improved customer satisfaction, swiftly addressing and resolving technical inquiries and issues.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
Education
Senior High School - Computer And Information Systems
Sisters of Mary School - Boystown, Inc
Minglanilla, Cebu07-2022
JUNIOR HIGH SCHOOL -
Sisters of Mary School - Boystown, Inc
Minglanilla, Cebu01.2022
ELEMENTARY SCHOOL -
Pasil Elementary School
Cebu City, Cebu01.2016
Skills
- Install and configure computer operating systems
- Configure routers
- Configure wireless access points
- Generate straight-through cables
- Generate crossover cables
- Knowledgeable about online platforms
- Knowledgeable about productivity software
- Knowledgeable about multimedia platforms
- Knowledgeable about desktop publishing applications
- Knowledgeable about project management tools
- Interpersonal skills
- Ability to work with minimal supervision
- Good listening skills
- Good communication skills
- Dealing with people
- High self-esteem
- Flexible
- Positive attitude
- Client relationship management
Trainings and seminars attended
- Ryzen AMD product update, Radisson Blu Hotel, Mabolo, 2022
- Acer product update, Seda Hotel Ayala, 2022
- Privacy Act Seminar and Human Rights, 2020
- Cardiovascular Respiration, Orientation and Training, 10/01/19
- Participated in the RAFI Kool Adventure Camp for leadership training, Balamban, Cebu, 2018, 2019
- Training on different TVET courses, Visual Graphic NCIII, Technical Drafting NCII, Computer Systems Servicing NCII
Personal Information
- Age: 19
- Citizenship: Filipino
- Date of Birth: 12/04/04
- Gender: Male
- Marital Status: Single
- Religion: Roman Catholic
Certification
- National Certificate for Computer Systems Servicing II (CSS NCII)
- National Certificate for Technical Drafting II (TD NCII)
Languages
English
Bilingual or Proficient (C2)
Timeline
Appointment Setter
Henrys Pro
09.2023 - 12.2024
Technical Support Representative
Qualfon Philippines, Inc.
03.2023 - 07.2023
Technician
Smart Nexus Systems Inc.
07.2022 - 01.2023
JUNIOR HIGH SCHOOL -
Sisters of Mary School - Boystown, Inc
ELEMENTARY SCHOOL -
Pasil Elementary School
Senior High School - Computer And Information Systems
Sisters of Mary School - Boystown, Inc
Similar Profiles
Olaniyan QuinonesOlaniyan Quinones
Automotive Technician at Henrys Autobody and PaintAutomotive Technician at Henrys Autobody and Paint
Abigail SiribanAbigail Siriban
Waitress at Henrys Pizzeria, Esther A. Lim DriveWaitress at Henrys Pizzeria, Esther A. Lim Drive
Chhengleang EavChhengleang Eav
Senior Cashier at Henrys MercatoSenior Cashier at Henrys Mercato