Years of experience in customer service
KEVINRAJ PEL
Customer Service Professional
QUEZON CITY
Summary
Self-motivated and focused customer service professional with 2+ years of experience helping customers to navigate online accounts and provide resolution with regards to product issues and services, seeking to obtain a challenging career where I can showcase and contribute my multi-tasking skills and analytical skills.
Overview
2
2
3
3
Months of experience in Managerial Section
3
3
Months of experience in Administrative Tasks
2
2
Years of experience in managing own business
Work History
Customer Service Representative
Concentrix UPA Technohub
QUEZON CITY, Philipines
07.2021 - Current
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Paid attention to detail while completing assignments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked flexible hours across night, weekend, and holiday shifts.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Worked effectively in fast-paced environments.
Assistant Restaurant Manager/Shift manager
Burger King, Manhattan Cubao
11.2018 - 02.2019
- Daily inspections of food temperature
- To be able to experience the task of every crew in their specific stations
- Answering phone calls from other branches
- Receiving food stocks delivery from other Burger King branches
- Taking customer orders
- Daily inspections of store’s cleanliness
- Inspection of store’s equipment
- Being a role model for the store’s crews as encouragement
- Multi-tasking when the store is full of customers
- Making sure that the money vault of the store is secured all the time
- Proper handling of customer’s complaints
- Inspection of cashier’s money at the end of their period before leaving
- Be able to use the store’s computer program.
On the Job Training
Robinsons Bank
05.2016 - 08.2016
- Keeping the workplace clean and presentable
- Providing Front desk assistance
- Transferring of calls
- Checking/Evaluating customer’s loan requirements
- Preparing loan application forms
- Answering phone calls to the customers with concerns about their account and giving them the information they need
- Encoding customer’s personal information through Microsoft excel
- Organizing customer’s personal loan files
- Calling for the customers that have missing personal loan account requirements
- Deliver files to another office
- Printing and photo copying.
Education
Bachelor of Science - Finance
Trinity University of Asia
Quezon City, Philippines 04.2013 - 12.2017
High School Diploma -
Trinity College of Quezon City
Quezon City, Philippines 04.2009 - 12.2013
No Degree - Elementary Education
Trinity College of Quezon City
Quezon City, Philippines 04.2001 - 12.2009
Bachelor in Secondary Education - Secondary Education
National Teachers College
Manila, Philippines 05.2019 - 04.2020
Skills
Multi-taskingTime managementCustomer serviceKnowledge in MS toolsWork under pressureWorking environment adaptationCommunication skillsOrganized-oriented
Complaint Resolution
Information Security
Computer Proficiency
Customer Service
Research
Timeline
Customer Service Representative
Concentrix UPA Technohub
07.2021 - Current
Bachelor in Secondary Education - Secondary Education
National Teachers College
05.2019 - 04.2020
Assistant Restaurant Manager/Shift manager
Burger King, Manhattan Cubao
11.2018 - 02.2019
On the Job Training
Robinsons Bank
05.2016 - 08.2016
Bachelor of Science - Finance
Trinity University of Asia
04.2013 - 12.2017
High School Diploma -
Trinity College of Quezon City
04.2009 - 12.2013
No Degree - Elementary Education
Trinity College of Quezon City
04.2001 - 12.2009