Kevin Joshua Coyoca

- Aetna US Healthcare | Pharmacy and Premium Billing

• Provided excellent customer care by assisting insurance members to process home delivery service for their medications, submitting prior authorization request for medications and handling monthly premium payments.

- Cigna US Healthcare | Provider Relations/Credentialing

• Managed timely and effective process of provider application to be part of Cigna, checking provider's background history to avoid flagged and fraud providers. Making sure that turn around time for applications are being followed through coordinating effectively with different departments of Cigna.

- Humana US Healthcare | Eligibility, Benefits and Claims

• Promptly responded to medical coverage questions, diligent on checking and sending request if CPT/HCPCS codes requires prior authorization and processed claims concerns.

• Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
• Provided exceptional product knowledge to customers, assisting them in making informed purchasing decisions.