Kevin James Manahan
Delivery Business Unit Officer
Marikina City,Metro Manila
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals respectively. Can work as a team and also as an individual.
Overview
11
11
years of professional experience
7
7
years of post-secondary education
Work History
Senior Specialist 3 (Team Leader)
Good Egg BPO
Quezon City
05.2023 - 11.2023
- Identified areas in need of critical improvement and implemented strategies to achieve targets.
- Drove change through quality-oriented strategies to help operations accomplish ambitious short- and long-term goals.
- Offered coaching and resources to help program participants maintain progress and achieve goals.
- Led projects by coordinating schedules, organizing resources and delegating work to meet deliverable and timeline requirements.
- Followed all company policies and procedures to deliver quality work.
- Coaching and managing set of team to be more effective and sufficient at all times.
- Handling multiple clients (Restaurants) across United States of America to process their different restaurant/company invoices.
- Handling and supervising client complaints when situation arises.
- Managed to handle 160 restaurants/clients to process their respective invoices.
- Verified accuracy and effectiveness of reporting processes, effectively using MS Office and in-house software to track and model data for management review.
Delivery Business Unit Officer
The Real American Doughnuts Company Inc.
Makati City
08.2017 - 03.2023
- Managed to increase the delivery sales and as well as its contribution to the systemwide sales from 3% to 15% during pandemic.
- Critically analyzed and interpreted data, defined realistic timelines for studies, and met delivery deadlines within a fast-paced and collaborative environment.
- Identified opportunities and make recommendations regarding improving service delivery to enhance efficiency.
- Reconciliations of delivery sales per region or cluster to ensure accurate data reporting and enable proper planning to achieve sales target.
- Created my own dashboard for data sales gathering and reconciliations per delivery segments.
- Reporting and identifying delivery sales discrepancies for reconciliation based on the data gathered.
- Regularly updated internal stakeholders with progress reports on delivery, financial and quality measures for Krispy Kreme Delivery.
- Developed collaborative relationships with internal and external clients, aiding smooth delivery of high-value social media campaigns.
- Conducting trundle test and ensuring all products met the standards prior launching.
- Expanded the delivery stores from 10 to 50 delivery stores for internal and 100 stores for aggregators nationwide.
Delivery Shift Manager
The Real American Doughnuts Company Inc.
Makati City
08.2017 - 02.2021
- Self-motivated, with strong sense of personal responsibility.
- Gained strong analytical and problem-solving skills to develop effective solutions for challenging targets.
- Demonstrated strong organizational and time management skills while managing multiple delivery stores.
- Spearheaded to manage Krispy Kreme's delivery specialist fleet.
- Checked and analyzed all delivery stores performance and creating intelligent solutions to increase delivery sales based on their retail trade area.
- Managed to grow and increase delivery sales contribution to system wide sales respectively from (1% to 3%).
- Assisting delivery stores for sales reconciliations with internal delivery and aggregators.
Delivery Specialist
The Real American Doughnuts Company Inc.
Makati City
03.2013 - 08.2017
- Pioneer position for Krispy Kreme Philippines.
- Achieving day to day and monthly delivery sales target for store.
- Organizing delivery service based on store perspective.
- Reporting to store manager for total delivery sales garnered at end of shifts.
- Checking and balancing delivery sales, accurate reporting and handling of cash after each shifts.
- Attentively listened for service calls through our in house call center and logistics team to determine when food or drinks were ready for delivery to tables.
Retail Specialist
The Real American Doughnuts Company Inc.
Makati City
12.2012 - 03.2013
- Managed efficient cash register operations.
- Order taking from customers down to preparing their orders and serve.
- Barista
- Performing day to day store operations with multi-tasking abilities per shift.
Education
Bachelor of Science - Hotel And Restaurant Management
Centro Escolar University
Manila, Philippines 06.2006 - 12.2012
Skills
Money handling
Timeline
Senior Specialist 3 (Team Leader)
Good Egg BPO
05.2023 - 11.2023
Delivery Business Unit Officer
The Real American Doughnuts Company Inc.
08.2017 - 03.2023
Delivery Shift Manager
The Real American Doughnuts Company Inc.
08.2017 - 02.2021
Delivery Specialist
The Real American Doughnuts Company Inc.
03.2013 - 08.2017
Retail Specialist
The Real American Doughnuts Company Inc.
12.2012 - 03.2013
Bachelor of Science - Hotel And Restaurant Management
Centro Escolar University
06.2006 - 12.2012
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