Kevin Austin Quimson
Team Leader
Victoria, BC
Summary
Proactive and motivated Team Leader with high-energy approach to building and optimizing business operations. Solid understanding of facets such as financial, business and personnel management. Results-driven and industrious with conscientious attention to critical details and big-picture needs.
Overview
12
12
years of professional experience
Work History
Entrepreneur
Daanneun Food and Beverage Trading
03.2023 - Current
- Launched new product lines successfully through comprehensive planning, strategy and research.
- Mapped income generating strategies to grow revenue.
- Built business to hundreds and more customers by implementing effective marketing. Increased sales to 80% more.
Entrepreneur
QualiQlean Cleaning Services
07.2020 - Current
- Mapped income generating strategies to grow revenue.
- Determined areas in need of improvement and devised targeted corrective actions for each concern to maintain optimal business operations.
- Built business to almost hundred customers by implementing effective marketing and customer engagement plans which helped increase its sales up to 92% higher.
Food and Beverage Team Leader
Grand Hyatt Singapore
03.2016 - 10.2021
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
- Resolved customer complaints involving food or beverage quality and service.
- Verified staff compliance with accepted food and drink safety regulations, suggesting remedial training where necessary.
- Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
- Conducted hands-on training for equipment, demonstrating proper technique and safety protocols.
- Developed ongoing training initiative to improve beverage knowledge of serving employees.
- Implemented new drink policies, reducing over-pouring by 20%.
- Oversaw proper disposal of unused and tainted beverage stock, adhering to related health and safety guidelines.
Food and Beverage Captain
Grand Hyatt Singapore
01.2014 - 03.2016
- Resolved customer complaints involving food or beverage quality and service.
- Maintained highest standards for beverage quality and service.
- Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
- Implemented new drink policies, reducing over-pouring by 20%
Food and Beverage Server
Grand Hyatt Singapore
01.2012 - 01.2014
- Provided courteous, friendly service while multitasking in fast-paced environment.
- Anticipated customer needs and responded accordingly to increase customer satisfaction.
- Providing excellent customer service, successfully upselling relevant products and services for increased customer satisfaction.
Education
Certificate of Completion - Coffee Roasting And Coffee Making
Cooko Culinary And Barista Academy
Pasig City, Philippines02.2023
Certificate of Completion - Wines Education Level 1 And 2
SHATEC
Singapore, Singapore05.2015
Bachelor of Science - Hotel, Restaurant And Institution Management
De La Salle - College of Saint Benilde
Manila, Philippines09.2011
Skills
- Microsoft Office
- POS Inventory System Operation
- Inventory Tracking and Management
- Sales Promotion
- Market and Competitor Research
- Waste Management and Reduction
- P&L Administration
- Records Organization and Management
- Business Growth Initiatives
- Hiring and Onboarding
- Personnel Scheduling
- Manage Operations
- Proper Food Handling
- Administering Social Media Accounts
Timeline
Entrepreneur
Daanneun Food and Beverage Trading
03.2023 - Current
Entrepreneur
QualiQlean Cleaning Services
07.2020 - Current
Food and Beverage Team Leader
Grand Hyatt Singapore
03.2016 - 10.2021
Food and Beverage Captain
Grand Hyatt Singapore
01.2014 - 03.2016
Food and Beverage Server
Grand Hyatt Singapore
01.2012 - 01.2014
Certificate of Completion - Coffee Roasting And Coffee Making
Cooko Culinary And Barista Academy
Certificate of Completion - Wines Education Level 1 And 2
SHATEC
Bachelor of Science - Hotel, Restaurant And Institution Management
De La Salle - College of Saint Benilde
Similar Profiles
Tristan SolanoTristan Solano
Assistant Manager at Avanti Food & BeverageAssistant Manager at Avanti Food & Beverage
Anjan MajumdarAnjan Majumdar
Intern at Square Food & Beverage Ltd.Intern at Square Food & Beverage Ltd.
Jerold WebbJerold Webb
Production Supervisor at Berner Food and Beverage IncProduction Supervisor at Berner Food and Beverage Inc