Kevin Uy
Marikina City,Philippines
Summary
Experienced in handling customer queries with friendly and professional approach. Thrive in fast-paced environments, ensuring customer satisfaction through clear communication and problem-solving. Excel in building rapport and resolving issues efficiently. Productive employee with proven track record of successful project management and producing quality outcomes through leadership and team motivation. Works with clients to determine requirements and provide excellent service.
Overview
1
1
Language
1
1
Certification
8
8
years of professional experience
Work History
Customer Service Representative - Energy Specialist with Upskill of Billing Expert
Tata Consultancy Services
01.2025 - Current
- Attracts potential customers by answering product and service questions, suggesting information about other products and services
- Opens customer accounts by recording account information
- Maintains customer records by updating account information
- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Maintains financial accounts by processing customer adjustments
- Recommends potential products or services to management by collecting customer information and analyzing customer needs
- Prepares product or service reports by collecting and analyzing customer information
- Contributes to team effort by accomplishing related results as needed
Benefits Support Specialist (Tier II)
Hexaware Technologies Ltd.
07.2024 - 10.2024
- Promoted from Executive HRO to Senior Executive
- Assisting role holder or decision maker of the company for the benefits of their employees
CRM Support
Hexaware Technologies Ltd.
Marikina City
06.2023 - 06.2024
- Dealing with small business loans in USA
- Process confidential data and information according to guidelines.
- Support initiatives for data integrity and normalization.
Customer Service Representative
Sagility
02.2023 - 04.2023
- Healthcare Account
- Training
Customer Service Representative
Teleperformance USA (Rockwell Business Center)
05.2022 - 01.2023
- Pioneer Financial Account
- Responsible for handling service support calls and cross sell value added services to various customer
Store Leader
Alfamart Marketing Inc.
10.2021 - 04.2022
- To delight our customer with quality product and friendly service
- To help develop entrepreneurial skills for a growing company
Store Manager
Philippines Seven Corp.
01.2020 - 01.2021
- Recruiting, training, supervising and appraising staff
- Managing budgets
- Maintaining statistical and financial records
- Dealing with customer queries and complaints
- Overseeing pricing and stock control
- Maximizing profitability and setting/meeting sales targets, including motivating staff to do so
- Ensuring compliance with health and safety legislation
- Preparing promotional materials and display
Assistant Store Manager
Philippines Seven Corp.
03.2019 - 12.2019
- Maintain and monitor store inventory
- Ensure that the store is clean, safe and presentable for customers
- Greet and assist customers as necessary when other sales associates are busy
- Conduct regular audits of the store's physical and practical condition to ensure quality
- Maintain product levels appropriately
Education
Bachelor of Science in Marine Engineering -
PMI College
01.2014
Skills
- Customer relationship management
- CRM software
- Team collaboration
- Billing expertise
- Problem solving
- Active listening
- Customer Service
- Multi-tasking
- Call centre experience
- Customer service expert
- Complaint handling
Certification
I hereby certify that the above information is true to the best of my knowledge., KEVIN HOWARD D. UY
References
- MS. JEAN ELAINE DAVID, Singapore Payroll Specialist, CloudPay Philippines Inc., 09617803467
- MR. ART LOUIE SANTIAGO, Assistant Manager, Hexaware Technologies Ltd. - Phil. Branch, 09955559530
- MR. REGINER SALINAS, CRM Support, Hexaware Technologies Ltd. - Phil. Branch, 09278990934
Custom Section
- Cadet Engineer, 7 months, Australia; Papua Guinea; Indonesia, Design and overseas testing, installation, and repair of marine apparatus and equipment, Investigate and observe tests on machinery and equipment for compliance with standards, Maintain and coordinate repair of marine machinery and equipment for installation on vessels, Perform monitoring activities in order to ensure that ships comply with international regulations and standards for life saving equipment and pollution preventatives
- Cashier (working student), Mayfair Grocery, 2011-01-01, 2015-12-31, Having basic math skills for counting money, Demonstrating ability to complete heavy lifting tasks, Possessing some cashier experience, Showing customer service skills, Being able to work a flexible schedule
- Salesman, K3-Gift Shop, 2017-01-01, 2019-12-31, Welcomes customers by greeting them, offering them assistance, Directs customers by escorting them to racks and counters, suggesting items, Advises customers by providing information on products, Helps customers make selections by building customer confidence, offering suggestions and opinions
Languages
English
Intermediate
B1
Interests
- Cycling
- Running
- outdoor adventure
Timeline
Customer Service Representative - Energy Specialist with Upskill of Billing Expert
Tata Consultancy Services
01.2025 - Current
Benefits Support Specialist (Tier II)
Hexaware Technologies Ltd.
07.2024 - 10.2024
CRM Support
Hexaware Technologies Ltd.
06.2023 - 06.2024
Customer Service Representative
Sagility
02.2023 - 04.2023
Customer Service Representative
Teleperformance USA (Rockwell Business Center)
05.2022 - 01.2023
Store Leader
Alfamart Marketing Inc.
10.2021 - 04.2022
Store Manager
Philippines Seven Corp.
01.2020 - 01.2021
Assistant Store Manager
Philippines Seven Corp.
03.2019 - 12.2019
Bachelor of Science in Marine Engineering -
PMI College