KEVIN NICOLAS CARLOS
Hagonoy
Summary
Aim is to be associated with a reputed organization that would provide me an opportunity to work in a challenging work environment, where my skills can be refined and used for my personal growth as well as that of the organization.
Overview
10
10
years of professional experience
Work History
SERVICE CREW / CLERICAL DUTIES
Jollibee Longos Malolos
01.2023
Head Waiter
Cowrie Grill - By Manila Hotel
03.2024 - Current
- Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
- Trained staff members on use of POS system.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Banquet Waiter
Microtel Hotel
10.2023 - 04.2024
- Fostered enjoyable event atmosphere through friendly guest interactions
- Assisted in resolving guest concerns quickly and effectively, demonstrating excellent problem-solving skills.
- Executed synchronized meal service simultaneously serving multiple guests.
- Increased banquet efficiency by collaborating with the event planning team to ensure smooth operations.
JUNIOR AIRCRAFT MECHANIC / OFFICE ASSISTANT / TEAM LEADER
Precision Flight Controls Philippines, Inc.
01.2020 - 01.2023
SERVICE CREW / KITCHEN HELPER / SUPPLY CHAIN SUPERVISOR
Teriyaki Boy - SM Megamall
01.2016 - 01.2018
CREW MEMBER / CLERICAL DUTIES
McDonald's
01.2015 - 01.2016
Education
SECONDARY EDUCATION -
Godwin's Montessori School
01.2014
DIPLOMA IN AIRCRAFT MAINTENANCE TECHNOLOGY -
WCC Aeronautical & Technological College
01.2020
Skills
- TECHNICAL SKILLS
- WRITTEN AND ORAL COMMUNICATION
- ADMINISTRATIVE SKILLS
- ORGANIZATIONAL SKILLS
Seminars And Training
- Introduction to Cabin Maintenance, 10/20/18
- Fundamentals of the A320 Family, 11/24/18
Attestation
I attest to the truthfulness of the above information.
Timeline
Head Waiter
Cowrie Grill - By Manila Hotel
03.2024 - Current
Banquet Waiter
Microtel Hotel
10.2023 - 04.2024
SERVICE CREW / CLERICAL DUTIES
Jollibee Longos Malolos
01.2023
JUNIOR AIRCRAFT MECHANIC / OFFICE ASSISTANT / TEAM LEADER
Precision Flight Controls Philippines, Inc.
01.2020 - 01.2023
SERVICE CREW / KITCHEN HELPER / SUPPLY CHAIN SUPERVISOR
Teriyaki Boy - SM Megamall
01.2016 - 01.2018
CREW MEMBER / CLERICAL DUTIES
McDonald's
01.2015 - 01.2016
DIPLOMA IN AIRCRAFT MAINTENANCE TECHNOLOGY -
WCC Aeronautical & Technological College
SECONDARY EDUCATION -
Godwin's Montessori School
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