Summary
Overview
Work History
Education
Skills
References
Timeline
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Kevin Mangubat

Lilo-an, Cebu

Summary

Demonstrated expertise in contact center roles, providing technical and customer support. Strong track record of improving service delivery and customer engagement. Aiming to apply extensive experience in a challenging position that fosters professional development..

Overview

6
6
years of professional experience

Work History

Contact Center Associate I

RealPage Inc.
Cebu City, Cebu
05.2022 - Current
  • Generate work orders for resident maintenance requests.
  • Updating property maintenance details regarding the availability of personnel.
  • Supplies leasing data to interested leasing prospects.
  • Manage appointments for leasing prospects to explore property

Blended Customer Support

HelloConnect Inc.
Taguig City , Metro Manila
03.2021 - 03.2022
  • Handle questions concerning Meal-Kit packages in Australia & New Zealand using email, live chat, and telephone.
  • Propose and recommend healthy meal kit options tailored for specific dietary needs
  • Oversee meal kit packages and present logistics data

Technical Support Representative

Sykes Asia Inc.
Cebu City, Cebu
03.2020 - 03.2021
  • Delivered comprehensive service and support for technical needs within Verizon BGCO - Business Account
  • Aid business owners in resolving issues with business-wide devices connected to Verizon network, functioning as key liaison for device trade-ins and upgrades

Customer Service Representative

Teleperformance
Cebu City, Cebu
06.2019 - 03.2020
  • Functioned as key resource for customer service needs at Chase Bank, managing inquiries regarding fraud issues, claims, Chase cards, savings, checking, and various accounts under Chase.

Education

High School Diploma -

Liloan National High School
Liloan, Cebu , Philippines
06-2019

High School Diploma -

Sabang National High School
Sabang , Danao City , Cebu , Philippines
06-2017

Skills

  • Work order generation
  • Property management
  • Appointment scheduling
  • Customer relationship management
  • Logistics coordination
  • Problem solving
  • Customer communications
  • Email etiquette
  • Time management
  • Attention to detail

References

Stephen King Borromeo, Public Servant, 09219217782
Mike Francis Agravante, Acquaintance, 09604197502
Elden Laure , Former Supervisor, 09982684821

Timeline

Contact Center Associate I

RealPage Inc.
05.2022 - Current

Blended Customer Support

HelloConnect Inc.
03.2021 - 03.2022

Technical Support Representative

Sykes Asia Inc.
03.2020 - 03.2021

Customer Service Representative

Teleperformance
06.2019 - 03.2020

High School Diploma -

Liloan National High School

High School Diploma -

Sabang National High School

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Kevin Mangubat