Kevin Louise Bornales
BPO Professional
Iloilo City, Province Of Iloilo
Summary
Personable and organized individual with knack for streamlining processes and improving efficiency. Familiar with operational workflows and possesses strong analytical and problem-solving skills. Proven ability to drive impactful changes and improvements within team setting.
Overview
9
9
years of professional experience
8
8
years of post-secondary education
1
1
Language
Work History
Associate Operations Manager
XtendOps
Iloilo City
09.2022 - 04.2024
- Streamlined operations by implementing efficient processes and procedures to improve overall productivity.
- Developed strong relationships with vendors and suppliers, resulting in improved service delivery and cost savings.
- Reduced employee turnover rates by fostering a positive work environment focused on teamwork, communication, and professional development opportunities.
- Conducted regular performance reviews, providing constructive feedback for employee growth and development.
- Balanced competing priorities within operations, allocating resources and personnel to achieve objectives while maintaining high standards of performance.
Operations Supervisor
XtendOps
02.2021 - 09.2022
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
Operations Supervisor
IQOR
12.2019 - 02.2021
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
Collections Specialist
IQOR
04.2019 - 12.2019
- Cultivated a professional demeanor when dealing with difficult customers, displaying empathy while remaining assertive in achieving desired outcomes.
- Optimized account prioritization by analyzing customer data, enabling more targeted and effective collection efforts.
Technical Support Representative
IQOR
11.2016 - 01.2019
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
Technical Support Representative
Startek
06.2016 - 09.2016
- Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
Customer Service Representative
Hinduja Global Solutions
04.2015 - 02.2016
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Bachelor of Science - Marine Transportation
JBLFMU - Arevalo
Iloilo, Western Visayas 06.2010 - 04.2014
High School Diploma -
Central Philippine University
Iloilo, Western Visayas 06.2006 - 04.2010
Skills
Operational efficiency
Employee relations
Standard operating procedures
Scheduling coordination
Workforce planning
Key performance indicators
undefinedTimeline
Associate Operations Manager
XtendOps
09.2022 - 04.2024
Operations Supervisor
XtendOps
02.2021 - 09.2022
Operations Supervisor
IQOR
12.2019 - 02.2021
Collections Specialist
IQOR
04.2019 - 12.2019
Technical Support Representative
IQOR
11.2016 - 01.2019
Technical Support Representative
Startek
06.2016 - 09.2016
Customer Service Representative
Hinduja Global Solutions
04.2015 - 02.2016
Bachelor of Science - Marine Transportation
JBLFMU - Arevalo
06.2010 - 04.2014
High School Diploma -
Central Philippine University
06.2006 - 04.2010
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