Kevin Lloren
Bacoor City
Summary
- Various customer service and sales experience with different products and services, responsible for keeping client customs and ensuring outstanding level of communication.
- Diverse experience as quality coach, responsible for sample audits, one on one coaching, data driven analysis, leading project management and overall improvement of service and procedures.
- Organized and efficient senior insight analyst with 5 years of experience in analyzing data, managing reports, creating initiatives and in depth category creation through call miner and MS office tools.
Overview
2025
2025
years of professional experience
Work History
Senior Insight Analyst
WHG Customer Services Philippines Inc.
6 2019 - Current
- Category creation using boolean logic through call miner
- Responsible in providing high accuracy reports across management
- Direct communication with executives to present data trend
- Analyzed complex datasets to drive informed decision-making.
- Improved reporting accuracy by developing automated data validation processes.
- Performed comprehensive data analysis for optimizing business strategies.
Customer Service Representative
Livingston Research
10.2023 - Current
- Responsible for assisting and placing task order for clients
- Requires familiarity across all subjects, price estimation and communicating updates
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Sales Representative
Livingston Research
03.2024 - 06.2024
- Expanded customer base through cold calling, networking, and relationship building
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service
- Developed and implemented sales strategies to increase profits.
- Requires familiarity with products and upselling
Quality Coach
WHG Customer Services Philippines Inc.
01.2018 - 06.2019
- Audit sampling, assessment of strengths and opportunities, improvement of product and behavioral skills, and collaboration
- Leading project management and reducing contact drivers
- Increased customer satisfaction by swiftly addressing concerns and implementing solutions to prevent recurrence of issues.
- Implemented statistical process control techniques, allowing for more precise identification of areas for improvement.
- Reviewed technical documentation for accuracy and clarity, ensuring all specifications were met during production runs.
Subject Matter Expert
WHG Customer Services Philippines Inc.
01.2016 - 12.2017
- Shift manager of escalations, problem solving, deescalating threats, and schedule management.
- Mentored junior team members, contributing to their professional growth and development.
- Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.
- Developed effective training materials for diverse audiences, resulting in improved skillsets and increased job satisfaction.
- Streamlined processes to increase efficiency, enabling teams to complete tasks ahead of schedule.
Customer Service Representative
WHG Customer Services Philippines Inc.
10.2014 - 12.2015
- Managing emails, calls and chats, customer service inquiries, identifying customer needs to achieve satisfaction.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Handling various set of concerns, gaming, age verification and KYC procedures.
Education
Bachelor of Science in Hotel and Restaurant Management -
Cavite State University
Skills
- Microsoft Office
- Boolean Logic
- Organization
- Communication
- Leadership
- Project Management
- Time Management
- Problem Solving
- Creativity
- Data analysis
- Trend identification
- Report generation
Accomplishments
- Consistent advisor of the year
- Top quality coach
- Go One Better Winner
Contact
Bacoor City, Cavite 4102
Languages
English
Education
Imus City, Cavite
Personal Information
- Date of Birth: 12/07/93
- Nationality: Filipino
- Title: Data Insights Analyst, Customer Service Representative, Sales Representative, Quality Coach
Timeline
Sales Representative
Livingston Research
03.2024 - 06.2024
Customer Service Representative
Livingston Research
10.2023 - Current
Quality Coach
WHG Customer Services Philippines Inc.
01.2018 - 06.2019
Subject Matter Expert
WHG Customer Services Philippines Inc.
01.2016 - 12.2017
Customer Service Representative
WHG Customer Services Philippines Inc.
10.2014 - 12.2015
Senior Insight Analyst
WHG Customer Services Philippines Inc.
6 2019 - Current
Bachelor of Science in Hotel and Restaurant Management -
Cavite State University
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