Kevin Jamen
Sr. Order Management Specialist
Antipolo City, Province of Rizal
Summary
Excelled in customer service, ensuring seamless end-to-end process management and contract accuracy. Demonstrated ability to multitask and maintain meticulous attention to detail, significantly reducing compliance errors. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Sr. Order Management Specialist
HCL Technologies
09.2019 - Current
- Assigned as a facilitator in a new project helping Sales, Contract Negotiators, Account Executives, with end to end process from quoting in Salesforce CPQ to order processing
- Check drafted contracts to identify the need for business
stakeholders approval for various components of the contract - Provide confirmation to Deal Desk team if the contract is good
to book - Provide input and assistance to Deal Desk team and Sales with respect to order booking issues and provisioning process
- Review and validate customer signed documents
- Update quotes and close sales opportunities
- Implement orders following documented process
- Address support cases/inquiries regarding contracts, billing, credit/debit adjustments, pricing and implementation.
- Answer pre-booking and post-booking consults to avoid
quality/compliance errors - To escalate in a timely and professional manner any issues that
prevent order booking - To respond and action in a timely professional manner any
escalations received
Data Analyst
Accenture, Inc
07.2013 - 03.2019
- Process confidential data and information according to
guidelines - Resolve email inquiries (enrolment, billing, claims, etc.) of
members regarding their health plans. - Validate the information on all medical claims from patients
seeking payment from their insurance company. - Review claims to ensure that there is no missing or incomplete
information. - Keep meticulous records of claims and follow up on lapsed
cases. - Maintain enrolment and membership records within core
internal systems related to qualifications for coverage under
contracts or agreements and resolve related issues - Trained associates that were transferred to our team from
other functions - Point of Contact (POC) for some reports.
Education
BS in Information And Communication Technology - Information And Communication Technology
Cebu Technological University
Cebu City 05.2001 -
High School -
Our Lady of Peace School
Antipolo City 05.2001 -
Skills
Order Management
Knowledge of Salesforcecom (CRM), Salesforce CPQ
Knowledge of relevant computer applications (MS Word, MS Excel, Outlook, Google Sheets, Google Docs)
Able to work with minimal supervision
Adapt easily to new concepts and responsibilities
Data Analysis
Attention to Detail
Critical Thinking
Timeline
Sr. Order Management Specialist
HCL Technologies
09.2019 - Current
Data Analyst
Accenture, Inc
07.2013 - 03.2019
BS in Information And Communication Technology - Information And Communication Technology
Cebu Technological University
05.2001 -
High School -
Our Lady of Peace School
05.2001 -
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