Kevin Castillanes

Zola (Ecommerce)

• Provided customer support through Zendesk and Gladly, responding to inquiries related to wedding gifts, tracking orders, processing replacements for damaged items, and handling refund requests.
• Assisted customers with placing orders and resolving any issues related to their gift selection.
• Supported couples in maintaining their wedding websites, troubleshooting login issues, wedding URL concerns, and external registry problems.
• Ensured a smooth customer experience by promptly addressing technical issues and escalating when necessary.

Project Neighborhood (Social Media Platform)

• Managed customer support inquiries via Zendesk, providing timely and helpful responses to user emails.
• Assisted users with adding and inviting neighbors to the platform, ensuring smooth user experience.
• Moderated user posts and content, maintaining a safe and engaging community environment.
• Addressed technical issues related to the platform’s app and website, troubleshooting and escalating issues as needed.

Drone Base (Appointment setter)

• Coordinated and scheduled appointments for aerial shots, ensuring timely and efficient service delivery. Responded to customer inquiries via email using Zendesk, providing clear and accurate information about services.

AT&T (Billing & Sales)

• Educated customers about billing, payment processing and support policies and procedures.
• Selling DirecTV, U-verse Internet, and Mobility service.

Haband (Sales account)

• Contributed to sales growth by upselling products and services based on individual customer requirements.