Kettner Jemina
Administrative Assistant
Muntinlupa CIty,Metro Manila
Summary
Systematic Administrative Assistant with over 4 years of experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Also, trained in project and time management with extensive knowledge in Customer Service and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results. With variety of experience from different nature of work without any hardships of adjusting, and instead resilient in any working environment.
Overview
8
8
Certifications
7
7
years of post-secondary education
5
5
years of professional experience
Work History
Administrative Assistant /Refund Representative
YVY GLOBAL BUSINESS SOLUTIONS INC.
Parañaque City, Metro Manila
03.2017 - Current
- Generated reports and typed letters in Microsoft Office and prepared presentations for maximum impact and results.
- Reviews accounting records to ensure charges and credits are paid or deducted for refund's accurate computation. Records and computes refunded deposits if tallies with total receivables. Keeps tracks and record of weekly refunds reports.
- Created detailed accounting of refundable reports and requests for reimbursements from the Shipping Line.
- Fulfilling clerical tasks, maintaining appropriate filing system and ensures that all deadlines are met accordingly.
- Sorted and distributed office mail and recorded incoming shipments for processing of Customs Release.
- Answering phone calls from clients' inquiries and E-mails with politeness and accurate information. Performs data entry and encoding. Prepare and modify documents including correspondence, reports, drafts, memos and emails.
Customer Service Agent/Aircraft Load Controller
PALExpress Bacolod- Silay Airport
Bacolod City, Negros Occidental
03.2016 - 01.2017
- Provide high quality services to our customers, in compliance with Standard Operating Procedures (SOP), PAL Goals and Keys to Success and KPI's.
- Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats.
- Resolved customer requests, questions and complaints by analyzing individual situations and determining best use of resources.
- Addressed passengers' concerns about delayed and canceled flights and resolved issue with expedite solutions.
- Verified identification and travel documents to efficiently board passengers for on-time departure.
- Operated PA system to make announcements regarding flight activity.
- Used Sabre to prepare pre-departure and post-departure reports and passenger manifests.
- Used airline computer system to create airline tickets and boarding passes.
- Operated specialized weighing and screening equipment to weigh and screen passenger luggage.
- Directed personnel to properly stage baggage and execute safe and accurate loading and unloading of cargo.
- Optimized space usage when loading cargo and baggage into aircraft compartments.
- Oversaw cargo loading operations to achieve proper weight distribution and maintain safety during all facets of aircraft operations.
- Maintained compliance with airport and airline policies and baggage weight restrictions to protect passengers, crew, cargo and aircraft.
- Determined the quantity and orientation of cargo and computed an aircraft's center of gravity.
- Achieved optimal balance by loading cargo in accordance with accurate calculations of aircraft center of gravity and specific flight requirements.
Project Coordinator
Promoworks, Inc. - Unilever Phils.
Bacolod City, Negros Occidental
06.2015 - 10.2015
- Kept projects on schedule by managing deadlines and adjusting workflows as needed.
- Gathered requirements for ongoing projects and organized details for management use.
- Tracked all hours and expenses to keep project on task and within budgetary parameters.
- Built strong relationships with internal and external stakeholders and devised strategies, initiatives, and events promoting products and services.
- Coordinated and executed all elements of stakeholder events including logistics, budgets, venue selection, activity planning, transportation and entertainment.
- Oversaw productivity streams for ongoing and special projects.
Education
Bachelor of Science - Tourism and Management
VMA GLOBAL COLLEGE
Bacolod City 06.2011 - 03.2015
High School Diploma -
Stella Maris Academy of Himamaylan Inc.
Himamaylan CIty 06.2007 - 01.2011
Skills
Administrative writing
Administrative coordination
Strong administrative proficiency
Exchanges and refunds
Administrative organization
Administrative skills
Administrative ability
Complaint resolution
Report preparation
Service standard compliance
Good listening skills
Key stakeholder relationship building
Professional telephone demeanor
Accounting systems and controls
Sheet balancing
Detail-oriented
Computer skills
Certification
RCM- Philippine Bartending Summit 2015 Certificate of Attendance 2015
Additional Information
- AWARDS AND RECOGNITION:
- - Cum Laude VMA Global College Batch 2015 (Bachelor of Science in Tourism Management)
- Certificate of Merit: Best in Thesis VMA Global College 2015
- Distinguished Community Service Award VMA Global College 2015
Timeline
Administrative Assistant /Refund Representative
YVY GLOBAL BUSINESS SOLUTIONS INC.
03.2017 - Current
Customer Service Agent/Aircraft Load Controller
PALExpress Bacolod- Silay Airport
03.2016 - 01.2017
Project Coordinator
Promoworks, Inc. - Unilever Phils.
06.2015 - 10.2015
Bachelor of Science - Tourism and Management
VMA GLOBAL COLLEGE
06.2011 - 03.2015
High School Diploma -
Stella Maris Academy of Himamaylan Inc.
06.2007 - 01.2011