Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
KERWYN JOSHUA MEDRANO

KERWYN JOSHUA MEDRANO

Summary

A highly organized and detail-oriented professional with experience in operations management, team leadership, and administrative support. As a Licensed Customs Broker and Operations Team Lead, I have developed strong skills in communication, scheduling, data management, reporting, and process improvement. I am proficient in handling multiple tasks, maintaining accuracy under pressure, and delivering high-quality results in fast-paced environments. My background in leadership, customer service, and organizational management allows me to provide efficient virtual assistance while ensuring professionalism and confidentiality. I am eager to leverage my skills to support businesses and executives in achieving their goals.

Overview

2
2
Languages
3
3
years of professional experience

Work History

Operations Team Lead

COMPLIANT BUSINESS PROCESSING INC.
03.2025 - Current
  • Trained and mentored new and existing team members on processes, policies, and client requirements to ensure compliance and effectiveness in operations
  • Monitored daily operations to ensure productivity, quality, and service-level targets were consistently achieved.
  • Conducted performance coaching sessions and provided constructive feedback to enhance individual capabilities and overall team effectiveness
  • Prepared and analyzed operational reports to identify trends, risks, and opportunities for process improvement.
  • Facilitated Weekly Business Review (WBR) meetings to discuss metrics, operational updates, and continuous improvement initiatives.
  • Updated, maintained, and documented Standard Operating Procedures (SOPs) to ensure process consistency and compliance
  • Collaborated with management and cross-functional teams to implement operational enhancements and align processes with client-driven changes

Senior Process Specialist

COMPLIANT BUSINESS PROCESSING INC.
07.2023 - 03.2025
  • Assisted in workforce planning, workload distribution, and task prioritization to maximize efficiency.
  • Handled escalated concerns and resolved process-related issues in a timely and professional manner.
  • Maintained accuracy and quality standards through regular audits and quality checks.
  • Supported onboarding activities, training sessions, and knowledge-transfer programs for new hires
  • Coordinated with clients and internal stakeholders to ensure service expectations and deliverables were met.

Education

BACHELOR -

Adamson University
Manila, Philippines
01-2019

Skills

  • ORGANIZATIONAL SKILLS
  • TIME MANAGEMENT
  • ANALYTICAL SKILLS
  • DECISION-MAKING
  • COMPUTER SKILLS
  • LEADERSHIP SKILLS
  • DETAIL ORIENTED
  • FAST LEARNER

Languages

English
Proficient
C2
Filipino
Proficient
C2

Timeline

Operations Team Lead

COMPLIANT BUSINESS PROCESSING INC.
03.2025 - Current

Senior Process Specialist

COMPLIANT BUSINESS PROCESSING INC.
07.2023 - 03.2025

BACHELOR -

Adamson University
KERWYN JOSHUA MEDRANO