Kerwin Gerez
Brgy 7 General Luna Quezon
Summary
Dedicated Customer Service Specialist with a proven ability to prioritize and multi-task in a fast-paced environment. Works effectively as part of a team to achieve individual and organizational goals. Known for expertly resolving escalated customer support issues. Efficient Payment Specialist known for high productivity and completing tasks with precision. Possess key skills in financial reconciliation, transaction processing, and regulatory compliance which ensure accuracy and speed in payment operations. Excel in time management, problem-solving, and customer service, enhancing workflow efficiency and client satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Representative
ARB Interactive inc.
Miami, Florida,
11.2023 - Current
Payment Analyst
Welltreasure Philippines Inc.
Five Ecom Center, Paci C Drive Pasay City
01.2022 - 11.2023
Financial Service Analyst
First Global Transit Inc.
Tecsco Tower Pasay City
02.2020 - 01.2022
Fraud Analyst - Team Leader
First Global Transit Inc.
Centrum II Valero St. Makati City
03.2018 - 01.2020
Online Coordinator
Avicall Consultancy Services Inc.
Burgundy Corporate Tower, Makati City
05.2015 - 01.2017
Education
Associate of Information Technology -
Candelaria, Quezon
05.2015
General Luna, Quezon Secondary -
Chrisville Institute of Technology
General Luna, Quezon Primary -
Saint Ignatius of Parochial School
General Central Elementary School
Skills
- Good intrapersonal skills
- MS Word
- MS Excel
- MS Power Point
- Responsible on any given tasks and duties
- Can type / encode data
- Can read and write Korean
- Hardworking and able to multi-task
Certification
- Community Leader's Enhancement Training "Enriching the Youth's Potential Towards Good Leaderships", General Luna, Quezon, 11/16/2012, 11/18/2012
- On the Job Training, United Candelaria Doctors Hospital, 11/11/2014, 03/13/2015
- Certificate of NC III, Bookkeeping, Grabsum School Inc. Candelaria, Quezon, 03/11/2014
Personal Information
Nationality: Filipino
References
- Jocel Milarpis, Financial Service II, 09053679897
- Christine Joy Magana, Financial Service Analyst, 09477215740
Timeline
Customer Service Representative
ARB Interactive inc.
11.2023 - Current
Payment Analyst
Welltreasure Philippines Inc.
01.2022 - 11.2023
Financial Service Analyst
First Global Transit Inc.
02.2020 - 01.2022
Fraud Analyst - Team Leader
First Global Transit Inc.
03.2018 - 01.2020
Online Coordinator
Avicall Consultancy Services Inc.
05.2015 - 01.2017
- Community Leader's Enhancement Training "Enriching the Youth's Potential Towards Good Leaderships", General Luna, Quezon, 11/16/2012, 11/18/2012
- On the Job Training, United Candelaria Doctors Hospital, 11/11/2014, 03/13/2015
- Certificate of NC III, Bookkeeping, Grabsum School Inc. Candelaria, Quezon, 03/11/2014
Associate of Information Technology -
Candelaria, Quezon
General Luna, Quezon Secondary -
Chrisville Institute of Technology
General Luna, Quezon Primary -
Saint Ignatius of Parochial School
General Central Elementary School
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