Kervin Golong
Physical Therapist And Civil Engineer
Tacloban City
Summary
I am a licensed Physical Therapist and Civil Engineer. An accredited Authorized Managing Officer by the Department of Trade and Industries. I've been hiring and managing personnel since 2015.
Professional with comprehensive experience ready for this role. Equipped with strong skills in leadership, problem-solving, and strategic planning. Known for team collaboration and adaptability, consistently delivering results. Strong communicator with focus on integrity and accountability.
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
13
13
years of professional experience
1
1
Language
Work History
Authorized Managing Officer
K.M. Golong Construction
01.2015 - Current
- Increased customer satisfaction by providing personalized service and addressing clients'' needs.
- Maximized resource utilization, reducing waste while increasing overall operational efficiency.
- Implemented innovative inventory management systems to reduce costs and improve product availability.
- Developed a loyal client base by consistently delivering exceptional service and cultivating long-term relationships.
- Enhanced productivity by streamlining workflows and optimizing daily processes within the business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed finances, budgeting, and forecasting to optimize business growth and profitability.
- Negotiated contracts with suppliers, securing favorable terms that reduced operational expenses.
- Improved company reputation by consistently delivering top-quality goods/services while maintaining excellent customer support.
Seasonal Customer Assistant
Boldr
01.2022 - 02.2022
- Handled cash transactions accurately while adhering to company security protocols.
- Supported promotional events by setting up displays and engaging customers in product demonstrations.
- Communicated effectively with customers to address inquiries about products, services, or store policies.
- Assisted customers in locating desired items, ensuring a positive shopping experience.
- Coordinated with other departments to resolve any issues affecting the customer experience.
- Participated in regular inventory checks, assisting with restocking merchandise as needed.
- Built strong relationships with customers by providing personalized recommendations and attentive service.
Senior Process Associate
Medcall a Cognizant Company
03.2013 - 02.2014
- My job description here was handling insurance. Our client was a health insurance company in the U.S.. My job would require me to follow up with the progress of the patient and the documentation.
- Identified modifications to processes and procedures that would promote better efficiency.
- Met month-end reporting objectives and deadlines.
- Supervised team of process associates to enhance accountability, develop professional skills and improve efficiency.
- Trained junior associates in various process-related tasks, ensuring consistent quality across the team.
- Maintained accurate documentation of processes, facilitating easy reference for internal audits and knowledge transfer.
- Collaborated with cross-functional teams to improve overall process performance and client satisfaction.
Education
Bachelor of Science - Civil Engineering
Asian Development Foundation College
Tacloban City 04.2001 -
Bachelor of Science - Physical Therapy
Remedios Trinidad Romualdez Medical Foundation
Tacloban City 04.2001 -
Skills
Microsoft Word
References
- Jayson Niones, kijenbuilders@gmail.com, +63 917 6390134, KIJEN Builders
- John James N., matriano, jmatcons@gmail.com, +63 917 114 5940, JMAT Construction
Timeline
Seasonal Customer Assistant
Boldr
01.2022 - 02.2022
Authorized Managing Officer
K.M. Golong Construction
01.2015 - Current
Senior Process Associate
Medcall a Cognizant Company
03.2013 - 02.2014
Bachelor of Science - Civil Engineering
Asian Development Foundation College
04.2001 -
Bachelor of Science - Physical Therapy
Remedios Trinidad Romualdez Medical Foundation
04.2001 -