Kerryl Conda Gardon
Front Office Assistant
Matnog
Summary
Dynamic hospitality management professional with extensive leadership and customer relations experience. Proven ability to enhance guest experiences and drive operational excellence through effective team management and strategic problem-solving. Seeking a challenging position to leverage expertise and skills for organizational success while fostering personal and professional growth. Committed to delivering exceptional service and cultivating lasting relationships in the hospitality industry.
Overview
1
1
Certification
Work History
Customer Service Attendant /Sales Agent
PRINS RESORT
03.2022
Counter Cashier / Water Attendant
Aqua Remerie Joy Water Refilling Station
02.2020
Counter Cashier / Lobby Attendant
REGEMON RESORT & RESTAURANT
03.2019
Front Desk Receptionist ( OJT)
INIGO HOTEL
01.2026 - 04.2026
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Developed strong working relationships with team members, fostering a positive work environment.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Completed all tasks in compliance with company policies and procedures.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed data entry and filing to keep records updated for easy retrieval.
- Scheduled, coordinated and confirmed appointments and meetings.
Education
Bachelor of Science - Hospitality Management
ACLC COLLEGE OF SORSOGON
Sorsogon City04-2026
High School - undefined
Matnog National High School
Gadgaron, Matnog, Sorsogon City04-2019
Elementary School - undefined
Genablan Elementary School
Genablan Oriental Matnog, Sorsogon03-2011
Skills
Proficient with Microsoft Office desktop and Internet software applications And the audio and video equipment
Proficient in English and Tagalog
Client-centric approach
Proficient in conflict resolution
Experience with CRM applications
Excel proficiency
Service excellence
Detail-oriented data management
Effective complaint resolution
Client interaction proficiency
Affiliations
Student Hospitality Management Club
Certification
MGCC HOSPITALITY MANAGEMENT
Timeline
Front Desk Receptionist ( OJT)
INIGO HOTEL
01.2026 - 04.2026
Customer Service Attendant /Sales Agent
PRINS RESORT
03.2022
Counter Cashier / Water Attendant
Aqua Remerie Joy Water Refilling Station
02.2020
Counter Cashier / Lobby Attendant
REGEMON RESORT & RESTAURANT
03.2019
High School - undefined
Matnog National High School
Elementary School - undefined
Genablan Elementary School
Bachelor of Science - Hospitality Management
ACLC COLLEGE OF SORSOGON
Keys to success:
- Integrity & Ethics
- Leadership
- Teamwork
- Training
- Recognition
- Communication
- Continuous Improvement