Kerr Ian Ritz Gelvosa
Bacolod City, Province Of Negros Occidental
Summary
Dynamic Virtual Assistant with a proven track record at Medical Advantage Advisors, excelling in customer service and data management. Recognized for enhancing information accessibility and resolving customer issues with empathy, fostering loyalty. Proficient in Microsoft Office and detail-oriented, ensuring accurate documentation and exceptional client experiences.
Experienced with client coordination, task management, and digital organization. Utilizes advanced scheduling systems and communication tools to streamline workflows. Knowledge of virtual collaboration platforms and maintaining client confidentiality.
Overview
8
8
years of professional experience
Work History
Virtual Assistant
Medical Advantage Advisors
04.2022 - 04.2025
- Maintained a well-organized database system for improved information accessibility in daily operations.
- Kept extensive contact list updated with new contacts and changes to existing contacts.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Identified and resolved discrepancies and errors in customer accounts.
Customer Service Representative
Transcom Bacolod
04.2017 - 03.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Participated in training programs to enhance product knowledge and customer service skills.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Education
Bachelor of Science in Information Technology - Information Technology
Carlos Hilado Memorial State University
04.2001 -
Skills
Customer service
Timeline
Virtual Assistant
Medical Advantage Advisors
04.2022 - 04.2025
Customer Service Representative
Transcom Bacolod
04.2017 - 03.2022
Bachelor of Science in Information Technology - Information Technology
Carlos Hilado Memorial State University
04.2001 -
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