Kerin Jose
Summary
Experienced customer service representative bringing top-notch skills in oral and written communication. Worked as an inbound agent for a US based company. Proficient in call management and adaptable to high-pressure environments. Reliable and values integrity.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Foundever (Sitel)
Baguio City, Province Of Benguet, Philippines
09.2017 - 04.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Provided step by step process uploading documents and discussed needed requirements to unblock customers payroll card.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and app.
- Participated in training programs to enhance product knowledge and customer service skills.
- Helped file disputes for transactions card user did not authorize and provided updates for case status.
- Replaced lost or stolen payroll/debit cards.
Cashier
Jolibee
Baguio City, Province Of Benguet, Philippines
01.2017 - 06.2017
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
Education
Business Management
University of The Cordilleras
Baguio City, Province Of Benguet, Philippines08-2017
Skills
- Customer service
- Active listening
- Critical thinking
- Call center experience
- Computer proficiency
- Call management
- Product knowledge
- Adaptability
Timeline
Customer Service Representative
Foundever (Sitel)
09.2017 - 04.2025
Cashier
Jolibee
01.2017 - 06.2017
Business Management
University of The Cordilleras