Summary
Overview
Work History
Education
Skills
LANGUAGES
PERSONAL INFORMATIONS
Timeline
Generic
Keren Miclat

Keren Miclat

Concepcion, Province Of Tarlac

Summary

Dynamic healthcare professional with extensive experience in managing patient interactions and overseeing administrative responsibilities. Proven ability to enhance patient satisfaction through effective communication and adept problem-solving skills, ensuring a positive experience for all. Strong knowledge of healthcare protocols and administrative procedures contributes to the seamless operation of healthcare environments. Recognized for a collaborative approach and adaptability, fostering trust among colleagues and patients while effectively addressing diverse needs.

Overview

5
5
years of professional experience

Work History

Patient Service Representative Outbound/Inbound Support - Healthcare (HIPAA Trained & Certified)

Healthscope Specialist Offshoring - Angeles, Pampanga
03.2025 - Current

CSR III Phone/Chat Support - Sales in Microsoft

Teleperformance Clark, Pampanga
09.2024 - 03.2025

Care - Customer Service Representative II Blended/Chat Support - T-Mobile

TTEC Pampanga
02.2021 - 09.2024

Education

College - Bachelor of Science in Computer Science

Tarlac State University
01.2019

Senior High School - Information and Communication Technologies - Technical-Vocational-Livelihood

AMA Computer College
01.2018

Junior High School - undefined

Central Azucarera de Tarlac
01.2016

Skills

  • Concurrent task handling
  • Strong written communication
  • Computer literacy
  • Strategic leadership
  • Organizational time strategies
  • Willingness to consider diverse perspectives
  • Service excellence
  • Expertise in HIPAA standards
  • Invoice collection expertise
  • Effective verbal communication

LANGUAGES

English
Tagalog - Native or Bilingual Proficiency
Cebuano - Native or Bilingual Proficiency

PERSONAL INFORMATIONS

  • Date of Birth: April 22 2000
  • Age: 25
  • Civil Status: Single
  • Birth of Place: Toledo City, Cebu
  • Gender: Female
  • Citizenship: Filipino
  • Father's Name: Rafael Miclat
  • Contact No.: 09108961253
  • Mother's Name: Jocelyn Miclat
  • Contact No.: 09124613700
  • Occupation: Both None

Timeline

Patient Service Representative Outbound/Inbound Support - Healthcare (HIPAA Trained & Certified)

Healthscope Specialist Offshoring - Angeles, Pampanga
03.2025 - Current

CSR III Phone/Chat Support - Sales in Microsoft

Teleperformance Clark, Pampanga
09.2024 - 03.2025

Care - Customer Service Representative II Blended/Chat Support - T-Mobile

TTEC Pampanga
02.2021 - 09.2024

Senior High School - Information and Communication Technologies - Technical-Vocational-Livelihood

AMA Computer College

Junior High School - undefined

Central Azucarera de Tarlac

College - Bachelor of Science in Computer Science

Tarlac State University
Keren Miclat