Kent Monica Cuzon
City Of Naga
Summary
Detail-oriented professional bringing 12 years of experience in compliance, documentation, and process management across eCommerce operations. Skilled in researching policies, managing disputes, preparing detailed reports, and maintaining strict adherence to policies. Proficient in coordinating multiple tasks, maintaining accurate records, and providing professional client support.
Overview
12
12
years of professional experience
Work History
3rd Party Marketplace Manager
BariatricPal, LLC.
01.2017 - Current
- Manage account health across Amazon, eBay, and Walmart by resolving product restrictions and submitting appeals, ensuring full compliance with platform policies.
- Optimize and maintain product listings, increasing visibility and conversion rates through SEO-focused titles, bullet points, and backend keywords.
- Oversee end-to-end FBA shipment preparation, including labeling, packaging, and inventory reconciliation, ensuring timely delivery to fulfillment centers and preventing stockouts.
- Supervise additional e-commerce and wholesale channels, including AmerisourceBergen, Macy's, and Markato, coordinating wholesale orders and platform operations.
- Monitor sales, revenue, and performance metrics across all channels, identifying opportunities for growth.
- Maintain account health metrics, ensuring performance, policy compliance, and customer satisfaction to support sustained marketplace growth.
Customer Service Representative
EPerformax Contact Centers & BPO
09.2013 - 01.2017
- Delivered real-time phone and email support to eBay buyers and sellers, resolving inquiries efficiently and professionally.
- Assisted customers with buying, selling, and listing processes, addressing account and transaction issues.
- Processed billing inquiries, invoices, and credits in compliance with company policies, ensuring accuracy and timely resolution.
- Supported sellers in creating, optimizing, and promoting product listings.
- Handled Buyer and Seller Protection inquiries, explaining policies and guiding customers through dispute resolution procedures.
- Advised sellers on eBay Seller Performance Standards, helping maintain account compliance and performance metrics.
Education
Bachelor of Science - Education
Cebu Normal University
Cebu City, Province Of Cebu, Philippines03-2013
Skills
- Report Generation
- Outsourced Order Fulfillment
- Communication
- Documentation and Reporting
- Cross-functional Teamwork
- Sales Management
- Inventory management
- Microsoft 365
Timeline
3rd Party Marketplace Manager
BariatricPal, LLC.
01.2017 - Current
Customer Service Representative
EPerformax Contact Centers & BPO
09.2013 - 01.2017
Bachelor of Science - Education
Cebu Normal University