Summary
Overview
Work History
Education
Skills
Timeline
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Kent Carmel Ruaya

DAVAO CITY

Summary

I am Junior level sales professional with an experience in implementing effective practices for organizational growth. I demonstrate the propensity to increase revenues and strategic partnerships with excellent written and verbal communication. I have shown documented success in delivering client facing presentations, campaigns, and communication strategies to increase customer loyalty. Make sure to provide my clients and/or employers a high-end performance before the week ends. I have a good and decent communication skills, strategic thinking, can adapt to sudden changes, and I am also a team player.

Overview

3
3
years of professional experience

Work History

Sales Account Executive

Osome Pte. Ltd.
06.2023 - Current
  • Persuading our clients to proceed with our SaaS product (Accounting Software) with professionalism while maintaining a good relationship with them
  • Lead the Sales Team for Cross-Sell and Up-sell percentage for the last two quarters
  • Trained new employees(Sales Development Representatives) in the team in handling customer service, sales qualification, and leads nurturing.
  • Attained deep and thorough knowledge of company's products and solutions to help accomplish mutual success and partnership between buyer and seller.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Promoted to an Account Executive after 7 months working as an SDR which lead to bringing in $400,000 of revenue and counting since then.
  • Managed customers and provided product advice to help them with the services they need.
  • Mastered and constantly improved sales prospecting, follow-up and upsell processes.
  • Optimized CRM data utilization by keeping accurate records of all team interactions.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional yet casual demeanor.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Engaged in daily cold calls in-person and via telephone and followed up with small business prospects monthly to verify pipeline sufficiency.
  • Provided exceptional customer service, addressing concerns promptly to maintain strong client relationships.
  • Negotiated prices, terms of sales and service agreements.
  • Developed and maintained strong working relationships with professionals within assigned territory.

Sales Development Representative

Osome Pte. Ltd.
10.2022 - 06.2023
  • Promoted our client's SaaS product (Cybersecurity) that I represented to leads and prospects
  • Performed cold-calling and email outreach to clients and even utilized other platforms to make touchpoints.
  • Nurtured and qualified leads with a friendly and personable attitude to make them drop their guard and be more comfortable in communicating via phone call/online meeting.
  • Helped and collaborated with my assigned Account Executive and manager in finding new ways to generate leads and be more productive.
  • Increased Conversion Rates and Responsive Leads that boosted my AE's performance every end of the month leading to bringin in New Sales Revenue.
  • Performed and maintained good customer experience.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.

Senior Sales Development Representative

Callbox Inc.
06.2021 - 10.2022
  • Led the team in generating appointments for all our clients.
  • Used multi-touch point approach in reaching out to leads.
  • Efficient in cold-calling, sending cold-emails, and LinkedIn outreach.
  • Collaborated with our Client (CodeLock Inc.) in driving more leads for them to close.
  • Was recognized as the Rookie of the Year by the company after 1 month of being hired.

Education

Bachelor of Arts - English Language

Surigao State College of Technology
Surigao City, Province Of Surigao Del Norte, Philippines

Skills

  • Social selling
  • Customer care
  • Sales pitching
  • Relationship Building
  • Pipeline Management
  • Teamwork and Collaboration
  • Customer Service
  • Persistent and Resilient
  • Processing payments
  • Sales strategy
  • Sales Presentations
  • Stress Management
  • Meeting Sales Goals
  • Sales strategy development
  • Territory Management
  • Lead Generation
  • Sales Promotions
  • CRM proficiency
  • Strong written and oral communication skills
  • Sales Persuasion Skills, Client Relationship Building
  • Confident, Professional, Upbeat and Casual Energy in conversing with clients and teammates
  • Vision-driven, Self-Starter

Timeline

Sales Account Executive

Osome Pte. Ltd.
06.2023 - Current

Sales Development Representative

Osome Pte. Ltd.
10.2022 - 06.2023

Senior Sales Development Representative

Callbox Inc.
06.2021 - 10.2022

Bachelor of Arts - English Language

Surigao State College of Technology

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Kent Carmel Ruaya