Kent Adrian Bello

Travel Agent

Davao City, Province Of Davao Del Sur

Summary

Resourceful Travel Consultant passionate about providing dream experiences in leisure travel. Strong research background and love of all things travel. Extensive career in hospitality working with clients pursuing unique vacation adventures.

Personable travel agent used to fast-paced, deadline-driven environments. Expert in overseas travel and cruise vacation packages.

Overview

years of professional experience

Work History

Travel Associate

Sutherland Global Service

05.2021 - 06.2024

Enhanced customer satisfaction by providing personalized travel recommendations and itinerary planning.
Coordinated special requests such as wheelchair assistance or dietary restrictions seamlessly into travel plans.
Managed challenging situations calmly under pressure, effectively addressing customer complaints or unforeseen circumstances.
Ensured compliance with industry regulations, maintaining up-to-date knowledge of relevant policies and procedures.
Utilized advanced booking systems proficiently to optimize time management capabilities while handling multiple reservations simultaneously.
Assisted clients in resolving travel-related issues promptly, ensuring a positive experience and fostering loyalty.
Assisted clients with flight changes and cancellations to minimize travel disruptions.

Education

Bachelor of Arts - International Studies

Mindanao Kokura Daigaku

Davao City, Province Of Davao Del Sur, Philippines

04.2001 -

Skills

Emergency response readiness

Itinerary Creation

Itineraries

Hotel Accommodations

Active Listening

Travel Itineraries

Customer Service

Emergency Response

Travel Bookings Processes

Adaptability and Flexibility

Self Motivation

Proficient in using Sabre

Timeline