Summary
Overview
Work History
Education
Skills
Father
Mother
Jobexperience
Personal Information
Training
Timeline
Generic
KENT MASILLONES

KENT MASILLONES

Davao City

Summary

I am a dedicated professional with a strong background in technical support, clerical work, and customer service. The experience includes providing efficient and effective support to customers, resolving technical issues, and handling administrative tasks with attention to detail. It provides a solid foundation in troubleshooting software and hardware problems, along with excellent communication skills that allow me to clearly explain solutions to non-technical users. The ability to adapt quickly to new tools and technologies, combined with commitment to delivering exceptional service, makes a valuable asset in roles that require both technical proficiency and a customer-focused approach. I am eager to leverage these skills to contribute to a dynamic team and support the success of the organization

Overview

6
6
years of professional experience

Work History

CLERK

LAPANDAY MULTI CORPORATION AGENCY
Davao City
05.2018 - 09.2019
  • Maintained filing system and organized customer documents for easy retrieval of information.
  • Enhanced office organization with regular maintenance of files, records, and supplies inventory.
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.

CLERK

WORK EXPERT AGENCY
09.2019 - 01.2020
  • Maintained filing system and organized customer documents for easy retrieval of information.
  • Enhanced office organization with regular maintenance of files, records, and supplies inventory.
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.

CUSTOMER SERVICE

CONCENTRIX
09.2020 - 01.2021
  • Provided exceptional customer service by promptly resolving issues and complaints.
  • Developed strong working relationships with clients, providing exceptional customer service.
  • Provided exceptional customer service by addressing inquiries promptly and thoroughly.

Customer Service/IT Technical Support Specialist

FAIR TRADE OUTSOURCING
09.2021 - 03.2024
  • Provided input during technology refresh cycles to ensure alignment between business needs and IT capabilities going forward.
  • Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular
  • Reduced support tickets through proactive maintenance of hardware, software, and systems.
  • Provided exceptional customer service by addressing inquiries promptly and thoroughly.
  • Provided exceptional customer service, addressing patron concerns promptly and professionally.

Bank Details

Six Eleven Global Services
06.2024 - 08.2024
  • Assisted clients in navigating complex legal system during their time of need, offering guidance and support throughout this process.
  • Maintained high success rate in securing bonds for clients with diverse backgrounds and needs.
  • Maintained detailed records of all transactions, ensuring complete transparency and accountability within our organization.
  • Mentored junior agents on best practices within the industry, contributing to a cohesive team environment focused on delivering superior service to our clientele.

Education

Bachelor of Science in Accounting Technology, College -

University of the Immaculate Conception

High School -

Notre Dame of Sarmiento High School

Elementary - undefined

Sarmiento Central Elementary School

Skills

Basic Accounting

Basic SAP

Basic Excel

Basic Microsoft Word

Database entry

Filing systems

Customer Service

Active Listening

Technical Support

Remote Support

Father

Ruby Masillones, Supervisor

Mother

Meriam Masillones, House Wife

Jobexperience

  • LAPANDAY MULTI CORPORATION AGENCY - CLERK
  • WORK EXPERT AGENCY - CLERK
  • CONCENTRIX - CUSTOMER SERVICE
  • FAIR TRADE OUTSOURCING - Customer Service, Technical Support

Personal Information

  • Place of Birth: Sarmiento Parang Maguindanao
  • Date of Birth: 09/16/97
  • Gender: Male
  • Nationality: Filipino
  • Marital Status: Single
  • Religion: Roman Catholic

Training

  • Commission on Audit, Buhangin Davao City, 04/05/17 - 06/16/17, Making report, Conduct inventory, Photocopying, Answering phone calls, Filing paper works
  • NSTP-CWTS, FR, SELGA Street Davao City, 2014-2015
  • Public Employment Seminar for Local Applicants, University of Immaculate Conception Main Campus Fr. SELGA Street Davao City, 01/17/18

Timeline

Bank Details

Six Eleven Global Services
06.2024 - 08.2024

Customer Service/IT Technical Support Specialist

FAIR TRADE OUTSOURCING
09.2021 - 03.2024

CUSTOMER SERVICE

CONCENTRIX
09.2020 - 01.2021

CLERK

WORK EXPERT AGENCY
09.2019 - 01.2020

CLERK

LAPANDAY MULTI CORPORATION AGENCY
05.2018 - 09.2019

Bachelor of Science in Accounting Technology, College -

University of the Immaculate Conception

High School -

Notre Dame of Sarmiento High School

Elementary - undefined

Sarmiento Central Elementary School
KENT MASILLONES