Computer Literate
Kent Bonita
Customer Service Associate
Caloocan City,Metro Manila
Summary
Dedicated waiter, well-versed in food and beverage operations as well as guest services. Experienced in managing large-scale events or intimate gourmet dining and afternoon tea services. Successful at building relationships with customers to increase loyalty and repeat business. Communicative and dedicated to providing elevated service and providing unforgettable guest experiences. Creative floor leader offering one year of experience providing service to dinner guests at the restaurant. Detailed organizer of service operations with versatility in stressful circumstances.
Overview
2
2
Languages
1
1
year of post-secondary education
1
1
year of professional experience
Work History
Restaurant Waiter
Hizon's catering
Tandang Sora, Metro Manila
02.2020 - 03.2021
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Suggested appropriate food and drink pairings to increase per-ticket sales.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Kept server areas clean and stocked during service hours to increase efficiency while working tables.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Education
High School Diploma -
Horacio Dela Costa High School
B7 L1&2 Phase 3 Horacio Dela Costa Homes, Caloocan 01.2020 - Current
Skills
To-go order preparation
Software
Passionate and patient towards work
Friendly and open-minded to different issues
Motivated and optimistic to different issues
Willing to undergo trainings and seminars which help me grow and productive
Interests
Online games, website designer, edit photos and videos professionally
Additional Information
CHARACTER SUMMARY:
Hardworking and resourceful person with proven ability to handle pressure and help enhance company’s performance. Possess dedication and skills with knowledge on varied effective skills and passionately willing to work beyond the call of duty.
Timeline
Restaurant Waiter
Hizon's catering
02.2020 - 03.2021
High School Diploma -
Horacio Dela Costa High School
01.2020 - Current
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