KENRICK G. SOLMIANO

Job Description:

• Ensured cleanliness and organization of guest rooms to uphold hotel standards.
• Trained new staff on best practices for room sanitation and guest service excellence.
• Do the daily turn-down service to create a relaxing and tidy guestroom and deliver additional guest requests.
• Inspect Vacant/Occupied Clean Rooms and ensure the housekeeping quality, maintenance, and standards are met.

Job Description:

• Delivered exceptional customer support, resolving inquiries and complaints effectively.
• As needed, assist customers with issues and transfer them to the correct department.
• Identify complaints and reasons customers want to discontinue services and provide appropriate solutions with empathy and professionalism.
• Negotiate with existing customers to retain their accounts and maintain their business.

Job Description:

• Facilitated thorough cleaning of residential and commercial areas before the disinfection/sanitization.
• Assured that the team focused on their performance and standard protocols.
• Managed a team of 10-15 housekeeping/sanitization staff to deliver efficient turnover promptly.
• Awarded for hard work and leadership as Housekeeping Team Leader during the Philippines - USA Joint Military Training 2023.

Job Description:

• Maintained cleanliness and organization of guest rooms to ensure a welcoming environment.
• Inspected room conditions and reported maintenance issues to enhance guest satisfaction.
• Collaborated with housekeeping team to streamline cleaning processes and improve efficiency.
• Reported defects and damages to the Maintenance Department.
• Provided personalized service and prompt attention to guests from arrival through departure.

Job Description:

• Maintained cleanliness and organization of guest rooms to ensure high standards of hospitality.
• Trained new staffs & interns on cleaning protocols and safety procedures to uphold service quality.
• Organized the issuance and storage of linen, guestroom supplies, and minibar items.
• Awarded Employee of the Month in February 2018 for being customer-focused.

Job Description:

• Inspected room conditions and reported maintenance issues to enhance guest satisfaction.
• Engaged with guests on room requirements and amenities to promote overall satisfaction.
• Reported any unusual or suspicious situations, hazards, or individuals, issues, and lost or damaged objects in a prompt and precise manner.
• Recognized for consistently organizing the maid’s cart and floor pantry assignments.

Job Description:

• Maintained cleanliness and organization of guest accommodations, ensuring high standards of hygiene.
• Resolved guest concerns regarding housekeeping services promptly to uphold service excellence.
• Facilitated the move-in/out documentation and collection of rental payments.
• Handled Customer Service of lessees from booking, to stay duration until move-out date.