KEN RANDOLF LOPEZ HILARIO
14 Sampaguita St Merville Tanza 1 Navotas City
Summary
Highly skilled Sales and Service Specialist with a proven track record in managing customer relationships, increasing sales, and improving service operations. Expertise in communication, negotiation, problem-solving, and strategic planning. Notable achievements include enhancing customer satisfaction rates, streamlining sales processes, and fostering team collaboration.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Senior Sales and Service Specialist
Globe Telecom Inc.
Quezon City
02.2014 - 08.2024
- Collaborated with supervisors to achieve completion of tasks in alignment with company standards.
- Acknowledged potential improvements for the customer service department.
- Consistently achieved and surpassed productivity targets through exceptional customer service.
- Delivered prompt and efficient resolution to customer complaints.
- Cultivated relationships with teammates to assist customers with inquiries or resolve problems.
- Managed and executed customer account modifications through utilization of in-house software.
- Provided guidance and support to junior team members while effectively overseeing employee interactions.
- Leveraged best practices in customer service, sales, and employee management to exceed established service goals.
- Collaborated with internal departments to guarantee prompt and effective solution implementation in alignment with client specifications.
Assistant Store Manager
Robinson Convenience Store Inc. - MINISTOP
Quezon City
08.2013 - 12.2013
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Supervised cash handling processes to ensure accuracy of transactions.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Managed day-to-day operations including scheduling shifts, assigning tasks.
- Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
Sales Associate
Digitel Mobile Philippines Inc
Ortigas City
02.2010 - 04.2013
- Handled customer complaints in a professional manner.
- Engaged customers in friendly, professional dialogue to determine needs.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Helped customers find specific products, answered questions, and offered product advice.
- Developed trusting relationships with customers by making personal connections.
Data Encoder
Kabayan Hotel
Caloocan City
03.2003 - 07.2003
- Troubleshot any issues encountered while encoding information into databases.
- Performed quality control checks on all entered data before submitting it for review or approval.
- Verified the accuracy of encoded information by cross-checking against source documents.
Service Crew Member
Jollibee Foods Corporation
Caloocan City
01.2002 - 06.2002
- Provided support to other staff members during busy hours when needed.
- Stocked condiments, napkins, utensils, and other necessary items for the dining area.
- Organized tables for incoming guests in an efficient manner.
- Greeted customers and provided excellent customer service.
- Maintained a clean work area throughout the shift.
Education
Bachelor of Arts - Nursing
Our Lady of Fatima University
Valenzuela City10-2009
Some College (No Degree) - Computer Science And Programming
Asian Institute of Computer Studies
Caloocan03-2003
Skills
- CRM proficiency
- Sales Presentations
- Performance Tracking
- Process Improvements
- Sales management
- Product Knowledge
- Store Organization
- Regulatory Compliance
- Customer Assistance
- Problem-solving abilities
- Customer Needs Assessment
- Decision-Making
- Team Supervision
- Goal-Driven
- Positive Customer Engagement
- Adaptability
- Sales expertise
- Analytical Thinking
- Creative Thinking
- Excellent Communication
- Teamwork and Collaboration
- Honest and Dependable
Certification
- Nurse Licensure Examination Passer - Registered Nurse
- IV Therapist
- Basic Life Support Training
- Certified Behavioral and Emotional Intelligence Training Program from Professor Ricardo De Vera
- Apple Expert Training Programs
- Samsung Training Expert
Affiliations
- Fond times for my daughter
- Watching Movies
- Playing Trading Card Game
- Playing Drums
- Playing Console and Computer Games
Timeline
Senior Sales and Service Specialist
Globe Telecom Inc.
02.2014 - 08.2024
Assistant Store Manager
Robinson Convenience Store Inc. - MINISTOP
08.2013 - 12.2013
Sales Associate
Digitel Mobile Philippines Inc
02.2010 - 04.2013
Data Encoder
Kabayan Hotel
03.2003 - 07.2003
Service Crew Member
Jollibee Foods Corporation
01.2002 - 06.2002
Bachelor of Arts - Nursing
Our Lady of Fatima University
Some College (No Degree) - Computer Science And Programming
Asian Institute of Computer Studies
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