Kenny Villa
Associate Citrix Engineer
Pandi
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
1
1
year of post-secondary education
Work History
Associate Citrix Engineer
DXC Technology
Quezon City
12.2022 - Current
- Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
- Oversaw and deployed global solutions within Citrix environment with high availability and maximum uptime.
- Enhanced desktop support staff's abilities to support and administer Citrix environment.
- Enhanced functionality of systems by developing and automating system processes.
Global Service Desk Analyst
DXC Technology
Quezon City
03.2019 - 12.2022
- Addressed user customer service concerns and decided when to escalate problems to specialist team members.
- Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.
- Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
- Engaged in user support interactions via telephone, chat and email platforms.
- Installed and configured operating systems and applications.
- Created user accounts and assigned permissions.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Installed, configured and maintained computer systems and network connections.
- Generated reports to track performance and analyze trends.
Junior Technical Service Analyst
US Autopart Network Philippines
Mandaluyong City
06.2018 - 03.2019
- Installed and configured operating systems and applications.
- Researched and identified solutions to technical problems.
- Helped streamline repair processes and update procedures for support action consistency.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed, configured and maintained computer systems and network connections.
- Configured and tested new software and hardware.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Monitored system performance to identify potential issues.
- Created user accounts and assigned permissions.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Configured hardware, devices, and software to set up work stations for employees.
Education
Bachelor of Science - Information Technology
STI COLLEGE CALOOCAN
Caloocan City 06.2014 - 05.2015
Skills
Microsoft Exchange
undefinedTimeline
Associate Citrix Engineer
DXC Technology
12.2022 - Current
Global Service Desk Analyst
DXC Technology
03.2019 - 12.2022
Junior Technical Service Analyst
US Autopart Network Philippines
06.2018 - 03.2019
Bachelor of Science - Information Technology
STI COLLEGE CALOOCAN
06.2014 - 05.2015
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