Summary
Overview
Work History
Education
Skills
Timeline
Generic
Kenny Villa

Kenny Villa

Associate Citrix Engineer
Pandi

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

5
5
years of professional experience
1
1
year of post-secondary education

Work History

Associate Citrix Engineer

DXC Technology
Quezon City
12.2022 - Current
  • Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
  • Oversaw and deployed global solutions within Citrix environment with high availability and maximum uptime.
  • Enhanced desktop support staff's abilities to support and administer Citrix environment.
  • Enhanced functionality of systems by developing and automating system processes.

Global Service Desk Analyst

DXC Technology
Quezon City
03.2019 - 12.2022
  • Addressed user customer service concerns and decided when to escalate problems to specialist team members.
  • Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.
  • Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
  • Engaged in user support interactions via telephone, chat and email platforms.
  • Installed and configured operating systems and applications.
  • Created user accounts and assigned permissions.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.
  • Installed, configured and maintained computer systems and network connections.
  • Generated reports to track performance and analyze trends.

Junior Technical Service Analyst

US Autopart Network Philippines
Mandaluyong City
06.2018 - 03.2019
  • Installed and configured operating systems and applications.
  • Researched and identified solutions to technical problems.
  • Helped streamline repair processes and update procedures for support action consistency.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Installed, configured and maintained computer systems and network connections.
  • Configured and tested new software and hardware.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.
  • Maintained servers and systems to keep networks fully operational during peak periods.
  • Monitored system performance to identify potential issues.
  • Created user accounts and assigned permissions.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Configured hardware, devices, and software to set up work stations for employees.

Education

Bachelor of Science - Information Technology

STI COLLEGE CALOOCAN
Caloocan City
06.2014 - 05.2015

Skills

Microsoft Exchange

undefined

Timeline

Associate Citrix Engineer

DXC Technology
12.2022 - Current

Global Service Desk Analyst

DXC Technology
03.2019 - 12.2022

Junior Technical Service Analyst

US Autopart Network Philippines
06.2018 - 03.2019

Bachelor of Science - Information Technology

STI COLLEGE CALOOCAN
06.2014 - 05.2015

Similar Profiles

CREATE PROFILE
Kenny VillaAssociate Citrix Engineer