Kenny Jay Lumampao
QUEZON CITY
Summary
Professional in finance and transaction processing, bringing valuable experience in managing financial data and transactions. Known for reliability and adaptability in dynamic environments, with focus on team collaboration and results-driven performance. Possesses key skills in data management, problem-solving, and effective communication.
Overview
5
5
years of professional experience
Work History
Financial Advisor – Transaction Processing
Concentrix
11.2022 - 06.2025
- Communicate effectively with individuals/teams in the program to ensure high-quality and timely resolution
- Processing different payments and funds depends on client request
- Efficient Insurance Claims Processing: Handled over 700 claims per month, addressing discrepancies and ensuring timely resolutions while maintaining above average accuracy rate
- Conducted thorough financial analysis to determine claim validity and prevent potential fraud, contributing to a reduction in fraudulent claims
- Conducted thorough investigations into any discrepancies or anomalies within processed transactions, taking corrective action as needed to maintain data integrity and prevent future issues.
- Provided support during peak periods or staff shortages to ensure that all transactions were processed accurately and in a timely manner without compromising customer service levels.
- Performed quality assurance checks and reported issues to management to discuss solutions.
- Demonstrated adaptability by quickly learning new systems and processes as needed to ensure smooth transitions during system upgrades or changes in company protocols.
- Maintained a high degree of accuracy in all transaction processes, minimizing discrepancies and potential issues.
- Conducted regular audits of processed transactions to identify areas for improvement and maintain quality assurance standards.
- Managed sensitive client information with discretion and strict adherence to confidentiality policies, maintaining trust between customers and the organization.
- Collaborated with team members to optimize transaction processing workflows, increasing overall productivity.
- Contributed to the achievement of departmental goals by meeting or exceeding individual performance metrics related to transaction volume, accuracy, and timeliness.
- Ensured compliance with industry regulations by meticulously reviewing and verifying transaction documentation.
Content Moderator
Collective Solution Philippines
09.2020 - 08.2021
- Moderating more than 1,000+ videos every day
- Maintained a high level of accuracy in identifying and flagging prohibited materials, resulting in improved site quality.
- Enhanced user experience by diligently monitoring and removing inappropriate content from the platform.
- Increased overall platform safety by proactively identifying trends or patterns in harmful or abusive content.
- Improved internal communication by providing constructive feedback on content moderation tools and systems to the development team.
- Contributed to a positive online community by consistently applying fair judgment when moderating diverse types of content.
- Collaborated with cross-functional teams to develop comprehensive content guidelines and policies.
- Continuously sought personal development opportunities to stay informed about industry trends and emerging challenges related to content moderation and online safety.
- Ensured a consistent application of moderation standards across all categories, reducing discrepancies in enforcement actions taken against violators.
Education
Diploma - Information Communication Technology
Polytechnic University of The Philippines (PUP)
Sta. Mesa, Metro Manila06-2022
Senior High School Diploma - Information And Communications Technology (ICT)
DATAMEX College of Saint Adeline
Greater Fairview, Quezon City06-2019
High School Diploma -
Batasan Hills National Highschool
Quezon City, Metro Manila, Philippines06-2017
Skills
- HTML/CSS
- Effective communication
- Data entry
- Content moderation
- Insurance claims processing
- Managing data through spreadsheets and excel
Languages
English
Personal Information
Nationality: Filipino
Timeline
Financial Advisor – Transaction Processing
Concentrix
11.2022 - 06.2025
Content Moderator
Collective Solution Philippines
09.2020 - 08.2021
Diploma - Information Communication Technology
Polytechnic University of The Philippines (PUP)
Senior High School Diploma - Information And Communications Technology (ICT)
DATAMEX College of Saint Adeline
High School Diploma -
Batasan Hills National Highschool
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