KENN JHERICKO PALMA
Valenzuela, Metro Manila
Summary
Dynamic Human Resources Manager at AAA Group of Companies with a proven track record in talent acquisition and employee relations. Enhanced workforce diversity and streamlined hiring processes, while fostering strong academic advising and research expertise. Committed to driving organizational success through innovative HR policies and effective conflict resolution.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Human Resources Recruiter Coordinator
Zoobook Systems LLC
04.2025 - Current
- Improved overall diversity within the workforce by actively promoting inclusive hiring practices throughout the organization.
- Streamlined the hiring process for improved efficiency and reduced time-to-fill positions.
- Managed onboarding processes to ensure new hires were well-equipped for success in their roles.
- Coordinated internal transfer requests, facilitating smooth transitions between departments while maintaining organizational stability.
Visiting Assistant Professor
Manila Central University
03.2023 - Current
- Developed innovative lesson plans incorporating visual aids and interactive activities, increasing student engagement.
- Enhanced student comprehension by employing various teaching methodologies tailored to individual learning styles.
- Led workshops and seminars focusing on pedagogical innovations for continued professional development among fellow faculty members.
- Assessed student performance through regular quizzes, tests, essays, and classroom participation, identifying areas needing further study or reinforcement.
Assistant Professor of Social Science Research
La Consolacion University of the Philippines
02.2022 - Current
- Built strong rapport with students through class discussions and academic advisement.
- Evaluated student performance through comprehensive assessments, identifying areas of improvement and providing targeted feedback for growth.
- Maintained an up-to-date knowledge of subject matter by attending conferences, workshops, and webinars relevant to the field of study.
- Contributed to departmental goals by serving on various committees focused on curriculum development, assessment strategies, and accreditation requirements.
Human Resources Manager
AAA Group of Companies
03.2020 - Current
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
Customer Service Representative
VXI Global Holdings
02.2019 - 07.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Master of Arts - Behavioral Sciences Major in Human Anthropology
La Consolacion University of The Philippines
Malolos, Province Of Bulacan, Philippines06-2022
Bachelor of Arts - Behavioral Sciences Major in OSSD
University of Caloocan City
Caloocan City, Metro Manila, Philippines06-2019
Skills
- Academic advising
- Research expertise
- HR policies and procedures
- Employee relations
Certification
- Certified Statistician and Grammarian, IBM Corporation - January 2025 to February 2028
Affiliations
- Behavioral Science Council - University of Caloocan City
- TATSULOK - Alyansa ng mga Mag-aaral sa Sikolohiyang Pilipino
- Psychological Societies on Mental Health - Philippine Mental Health Association Inc.
- UGAT Ugnayang Pang-Aghamtao - Anthropological Association of the Philippines
Timeline
Human Resources Recruiter Coordinator
Zoobook Systems LLC
04.2025 - Current
Visiting Assistant Professor
Manila Central University
03.2023 - Current
Assistant Professor of Social Science Research
La Consolacion University of the Philippines
02.2022 - Current
Human Resources Manager
AAA Group of Companies
03.2020 - Current
Customer Service Representative
VXI Global Holdings
02.2019 - 07.2019
Master of Arts - Behavioral Sciences Major in Human Anthropology
La Consolacion University of The Philippines
Bachelor of Arts - Behavioral Sciences Major in OSSD
University of Caloocan City
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