Kenneth Paul Adolfo
Mandaue City, Province Of Cebu
Summary
A motivated, reliable, and goal-oriented individual seeking an opportunity to begin a meaningful career in a dynamic and supportive work environment. Eager to apply a strong work ethic, adaptability, and willingness to learn in a role where I can contribute to team success while developing new skills and growing professionally.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
TaskEveryday
Cebu Business Park, Hipodromo, Cebu City, Cebu
09.2022 - 04.2026
- Resolved customer inquiries through multiple channels, ensuring timely and accurate responses.
- Managed high-volume calls while maintaining service quality and customer satisfaction.
- Developed solutions to common customer problems, reducing repeat inquiries by implementing best practices.
Trainer
TaskEveryday
Cebu Business Park, Hipodromo, Cebu City, Cebu
11.2024 - 12.2025
- Developed and delivered training programs to enhance employee skills and knowledge.
- Assessed training needs through surveys and performance evaluations.
- Facilitated workshops that improved team collaboration and productivity.
- Implemented feedback mechanisms to refine training content and delivery methods.
Technical Sales Representative
Concentrix Philippines
Jose Ma. Del Mar Avenue, Cebu IT Park, Lahug, Cebu
10.2021 - 09.2022
- Assisted in identifying customer needs and recommending appropriate solutions.
- Participated in training sessions to improve product knowledge and sales techniques.
- Collaborated with cross-functional teams to enhance customer satisfaction and retention.
- Managed client inquiries and provided timely responses to maintain strong relationships.
Education
Bachelor of Science in Industrial Engineering
Cebu Technological University
M.J. Cuenco Ave, Cor R. Palma Street, 6000 Cebu05-2021
Senior High School
Cabancalan National High School
Barangay Cabancalan, Mandaue City, Cebu04-2018
Junior High School
San Miguel National High School
San Miguel, San Remigio, Cebu City04-2016
Skills
- Customer service oriented
- Strong communication and interpersonal skills
- Data entry
- Microsoft Office (Excel, Word)
- Remote sales
- Multitasking and Time Management
- Email & Chat Support
- CRM Software (eg, Salesforce, Zoho)
- Adaptable and flexible in dynamic work environments
Character References
Mark Nino Abella
Team Lead
TasksEveryday, Cebu Business Park, Hipodromo, Cebu City, Cebu
09569940405
Timeline
Trainer
TaskEveryday
11.2024 - 12.2025
Customer Service Representative
TaskEveryday
09.2022 - 04.2026
Technical Sales Representative
Concentrix Philippines
10.2021 - 09.2022
Bachelor of Science in Industrial Engineering
Cebu Technological University
Senior High School
Cabancalan National High School
Junior High School
San Miguel National High School