Kenneth Lawrence Santos
IT Back Office
Marikina
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
1
1
Language
Work History
IT Back Office Representative
ALI Support Services Inc.
06.2018 - Current
- Creating and refreshing renewal, new/cross sell and upgrade quotes.
- Sending quotes that was created via reseller/partner
- License activation
- Order processing
- Invoicing
- Follow up reseller/partner for upcoming renewal licenses
- Understood each target customer's business model, mapped out organization, and identified unique technology needs.
- Sending licenses to partner/reseller
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Maintained database systems to track and analyze operational data.
Remote Desktop Engineer
Accenture
01.2018 - 06.2018
- Troubleshooting computers via remote
- Installing anti-virus
- Connecting printer to the computer via wifi connection
- Removing or clearing the virus of the computer using the anti-virus
- Performed preventative maintenance to keep tools and equipment functional.
- Resolved problems, improved operations and provided exceptional service.
- Passionate about learning and committed to continual improvement.
Alarm Specialist
Collabera/Emerson
10.2017 - 12.2017
- Relay the temperature to the customer of their freezers to maintain the required temperature that they need
- Sending technicians to the customer if they encounter some problems to their freezers/AC
- Paid attention to detail while completing assignments.
- Excellent communication skills, both verbal and written.
- Worked effectively in fast-paced environments.
- Organized and detail-oriented with a strong work ethic.
- Gained extensive knowledge in data entry, analysis and reporting.
Customer Service Sales Representative
Teleperformance
03.2010 - 08.2012
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Stayed current on company offerings and industry trends.
- Enhanced team performance, providing continuous training and support to new and existing representatives.
- Maintained current knowledge of evolving changes in marketplace.
- Built relationships with customers and community to promote long term business growth.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Promoted new products and services to existing customers, driving revenue growth and satisfaction.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Applied effective time management techniques to meet tight deadlines.
Education
Bachelor of Science - Information Technology
AMA Computer College
Cainta, Province Of Rizal, Philippines 04.2001 -
Skills
Timeline
IT Back Office Representative
ALI Support Services Inc.
06.2018 - Current
Remote Desktop Engineer
Accenture
01.2018 - 06.2018
Alarm Specialist
Collabera/Emerson
10.2017 - 12.2017
Customer Service Sales Representative
Teleperformance
03.2010 - 08.2012
Bachelor of Science - Information Technology
AMA Computer College
04.2001 -
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