Kenneth Joel Lao
Internal Sales Agent
Bldg. 71B Green Condo, Abenojar Street, Diliman, Quezon City,Metro Manila
Summary
Experienced Customer Sales and Service Associate with almost 3 years of experience in the BPO Industry. Excellent reputation for resolving problems and improving customer satisfaction.
Enthusiastic Internal Sales Agent eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of appointment setting and qualifying prospective clients and training in sales like tactics. Motivated to learn, grow and excel in the Real Estate and Mortgage Industry.
Overview
2
2
Languages
1
1
Certification
5
5
years of post-secondary education
3
3
years of professional experience
Work History
Internal Sales Agent
RealtyAccel
Hinderwell, United Kingdom
09.2020 - Current
- Acted as first point of contact and live transferred or set appointments and meetings for prospective clients who are looking to purchase properties with realtors and/or mortgage loan officers.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Established and maintained client rapport by utilizing quality customer service.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
Sales and Service Associate II
CVG Concentrix Philippines
UP-Ayalaland Technohub, Diliman, Quezon City, Metro Manila
07.2019 - 08.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Answered constant flow of customer calls and/or chats.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Boosted sales revenue by skillfully promoting diverse internet, telephone, television cable, and wireless plan options.
- Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
Sales and Service Associate II
CVG Concentrix Philippines
UP-Ayalaland, Diliman, Quezon City, Metro Manila
06.2018 - 04.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Answered constant flow of customer calls and/or chats.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Boosted sales revenue by skillfully promoting diverse internet, telephone, television cable, and wireless plan options.
- Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
Account Associate II
VXI Global Holdings INC
Muñoz, North Edsa, Quezon City, Metro Manila
05.2017 - 11.2017
- Identified and solved technical issues using variety of diagnostic tools and tactics.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Managed high levels of call flow and responded to Tier 1 and Tier 2; internet, telephone, and television cable technical support needs.
- Defined and documented technical support best practices for internet, home phone, and television cable technologies.
Education
Bachelor of Science - Business Administration in Financial Management
06.2014 - 07.2019
Skills
Customer and client relations
undefinedWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
TOEIC (Test of English in International Communication) 975/990
Timeline
Internal Sales Agent - RealtyAccel
09.2020 - Current
Sales and Service Associate II - CVG Concentrix Philippines
07.2019 - 08.2020
TOEIC (Test of English in International Communication) 975/990
07-2019
Sales and Service Associate II - CVG Concentrix Philippines
06.2018 - 04.2019
Account Associate II - VXI Global Holdings INC
05.2017 - 11.2017
New Era University - Bachelor of Science, Business Administration in Financial Management
06.2014 - 07.2019
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