Summary
Overview
Work History
Education
Skills
Timeline
Generic

KENNETH ISAAC Y. SALDEA

Pulilan, Province Of Bulacan

Summary

Highly dedicated and experienced BPO employee with a proven track record of providing exceptional customer assistance. Leveraging extensive years of experience to contribute to the growth and success of your esteemed company. Committed to delivering top-notch service and exceeding customer expectations, confident in ability to make a significant impact in enhancing customer satisfaction and driving business results. Excited about the opportunity to join your team and contribute expertise to further elevate your company's reputation in the industry.

Overview

2
2
years of professional experience
4
4
years of post-secondary education

Work History

Collection Specialist

Probe Group
Chino Roces, Makati
5 2018 - 7 2022
  • Helping customers by providing payment arrangements for their account to be in current
  • Assisting customers by answering some basic questions about their debts.

Technical Support Representative

Sitel (Foundever)
Pioneer, Boni Mandaluyong
03.2017 - 04.2018
  • Cable tech support (Tier 1)

Email Support

24/7 Customer Philippines
Ortigas, Mandaluyong
09.2016 - 01.2017
  • Managing and assisting customers via email.

Education

Computer Science -

Saint John Bosco I.A.S.
Shaw Boulevard, Mandaluyong
01.2014 - 04.2016

High School -

Mandaluyong High School
Aglipay Street, Mandaluyong
01.2004 - 04.2005

Skills

Debt recovery expertise

Strong negotiation skills

Goal-Oriented

Data entry proficiency

Timeline

Technical Support Representative

Sitel (Foundever)
03.2017 - 04.2018

Email Support

24/7 Customer Philippines
09.2016 - 01.2017

Computer Science -

Saint John Bosco I.A.S.
01.2014 - 04.2016

High School -

Mandaluyong High School
01.2004 - 04.2005

Collection Specialist

Probe Group
5 2018 - 7 2022
KENNETH ISAAC Y. SALDEA