Kenneth C. Garcia
Technical Support | IT Support | Software Engineer
Sariaya
Summary
Results-driven Computer Engineer with hands-on experience as IT Desktop Support and a solid foundation in software development. Strong troubleshooting, ticket management, and end-user assistance skills are complemented by proficiency in Java, PHP, SQL, and various web technologies. Familiarity with Microsoft 365, Active Directory, and VPNs enhances the ability to deliver effective technical solutions. Eager to leverage technical skills and problem-solving abilities in entry-level IT Support or Software Engineering roles while further developing expertise in networking, automation, and cloud technologies.
Overview
4
4
Certifications
Work History
IT Desktop Engineer
IntouchCX
02.2024 - 06.2024
- Resolved 20+ daily support requests for desktops, laptops, and peripherals.
- Troubleshot hardware/software issues, reducing average resolution time by 15%.
- Logged and managed tickets in internal systems, ensuring accurate resolution tracking.
- Escalated complex issues to senior IT staff, improving team efficiency.
- Maintained professional communication, contributing to higher user satisfaction scores.
Education
Bachelor of Science - Computer Engineering
Manuel S. Enverga University Foundation Candelaria Inc.
Candelaria, Quezon 06-2024
Skills
IT Support & Customer Service (Chat, Email, Phone)
Ticketing Systems & Documentation (ServiceNow, Jira – familiar)
Hardware & Software Troubleshooting
Certification
AI & Workflow Automation (Zapier)
Timeline
IT Desktop Engineer
IntouchCX
02.2024 - 06.2024
Bachelor of Science - Computer Engineering
Manuel S. Enverga University Foundation Candelaria Inc.
TECHNICAL KNOWLEDGE
- Built small web applications using PHP, JavaScript, React, and MySQL.
- Conducted Nmap scans on home network to identify devices and troubleshoot connectivity.
- Practiced automation workflows using Zapier to streamline repetitive tasks.
- Developed study flashcards and labs to master networking fundamentals and IT troubleshooting concepts.