Kenneth Bryan Sabado
Paniqui
Summary
Seasoned project management specialist with comprehensive experience in leading projects from inception to completion. Skilled in coordinating cross-functional teams, optimizing processes for efficiency, and implementing innovative solutions to complex challenges. Proven ability to deliver projects on time and within budget while maintaining high standards of quality. Demonstrated success in enhancing operational workflows and significantly improving project outcomes through strategic planning and effective communication.
Overview
17
17
years of professional experience
Work History
Project Coordinator
ConnectWise Philippines
Mabalacat
08.2023 - Current
- Streamlined processes by implementing innovative management techniques.
- Responded promptly to client queries, boosting customer satisfaction levels.
- Assisted in developing detailed project plans, resulting in clearer direction.
- Established effective working relationships with stakeholders for smooth project progression.
- Delivered comprehensive project reports by meticulous documentation of every phase.
Team Manager
SupportNinja
Mabalacat
05.2021 - 08.2023
- Conducted performance appraisals with employees for career development discussions.
- Monitored employee attendance records for maintaining discipline within the team.
- Led team meetings, ensured clear communication amongst all members.
- Provided constructive feedback to staff for improved performance levels.
- Reduced workplace conflicts through effective communication and negotiation skills.
Associate Manager
Sutherland Philippines
Mabalacat
12.2016 - 05.2021
- Established guidelines for team operations, resulting in improved efficiency.
- Identified skill gaps within the team and organised relevant training sessions.
- Oversaw day-to-day operations, ensuring adherence to company standards.
- Coordinated cross-functional collaborations, ensuring successful project outcomes.
- Liaised with senior management on strategic planning initiatives, contributing valuable insights.
Senior Quality Analyst
Sutherland Philippines
Mabalacat
07.2013 - 12.2016
- Championed data-driven decisions that amplified business growth potentialities.
- Managed a team of junior analysts for enhanced productivity and work efficiency.
- Mitigated risk factors with proactive identification and resolution of potential issues.
- Delivered comprehensive reports on quality metrics for top-level managerial review and consideration.
- Ensured compliance with industry standards by leading regular audit sessions.
Customer Service Representative
Sutherland Philippines
Mabalacat
08.2008 - 07.2013
- Processed orders promptly ensuring a positive shopping experience for customers.
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Assisted customers in making informed decisions by providing detailed product information.
- Offered technical support, leading to enhanced user experience.
- Managed high volume of inbound calls for quick resolution of customer issues.
Education
Bachelor of Science - Nursing
Central Luzon Doctors' Hospital - Educ. Inst.
Tarlac City, Province of TarlacSkills
- Project management
- Process improvement
- Team collaboration
- Customer service
- Data analysis
- Documentation management
- Cross-functional teamwork
- Report development
- Project feedback data
- Project lifecycle
References
References available upon request.
Timeline
Project Coordinator
ConnectWise Philippines
08.2023 - Current
Team Manager
SupportNinja
05.2021 - 08.2023
Associate Manager
Sutherland Philippines
12.2016 - 05.2021
Senior Quality Analyst
Sutherland Philippines
07.2013 - 12.2016
Customer Service Representative
Sutherland Philippines
08.2008 - 07.2013
Bachelor of Science - Nursing
Central Luzon Doctors' Hospital - Educ. Inst.
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